CVS

"Crystal who claims to be Pharmacy Manager at this location needs to communicate better with customers & learn some compassion! According to Crystal CVS is so busy that they do not even have the time to inform their customers by phone, you know the phone numbers CVS for some reason requires to have for each of their customers! So why get customers phone numbers if according to Pharmacy Manger Crystal; "they would never get anything done if they took the time to contact a customer;" who would be w/o very important medications after several attempts by CVS to get a doctors refill? Why not hire more staff if CVS is so busy as Crystal claims that they can't provide the service that customers deserve & not leave patients/customers hanging high & dry w/o very important medications? Watch out if you try calling in instead of going in, because Crystal will not even tell you what she is doing when you ask her if CVS has your phone number in their system to contact you, you'll just get put right back to that lovely recording that plays over and over every 2 minutes regarding all the vaccines CVS can provide you with, (I think it was like 19 of them) then to end up with her never coming back on the phone to answer your question! CVS is good at advertising how many options they have to stick it to you that's for damn sure!"

"This is the worst pharmacy I have ever been to. The wait times are ridiculous -- be prepared to spend 30 to 60 minutes for a vaccine even if you scheduled an appointment on-line. The head pharmacist is smug, non-professional, and unpleasant. He also gave me the most painful shot I have ever received."

"Went to CVS in Havana, Il and was very disappointed. All I wanted was a flu shot since this is where I got it last year. Was told they were booked up and did I want to make an appointment. First of all there was no one in line for any kind of shot. There was one person behind me who was there to pick up a prescription. I didn’t make an appointment will go to Walgreens tomorrow in Canton…hopefully I’ll have better luck. Also pretty bad they don’t have restrooms for the public although I saw a gentleman come out of one when I was standing in line."

"I am so disappointed in this place. The pharmacist didn't want to wait on my daughter and give her a covid vaccine. The appointment was scheduled for 6 and she said to check in online. She huffed and puffed when I gave her the insurance card. The appointment was scheduled for 6. She said have a seat and I will call you in 15 minutes. Her co-worker, who has decent customer service skills, told her that the timer went off for the covid shot. The pharmacist said that she knew it and she had other things to do. Why offer the shot if you don't want to give it. This is very upsetting!"