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Lenox SOCO
135 Foremost Drive, Austin, Texas 78745
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About the Lenox SOCO
Lenox SOCO is a prestigious institution located at 135 Foremost Drive in Austin, Texas, United States. This institution is known for its exceptional educational programs and state-of-the-art facilities. Students at Lenox SOCO have the opportunity to engage in a rigorous academic curriculum while also participating in a variety of extracurricular activities. The faculty at Lenox SOCO are highly qualified and dedicated to helping students succeed. With a focus on innovation and excellence, Lenox SOCO is a top choice for students seeking a world-class education.
Photos of Lenox SOCO
135 Foremost Dr, Austin, TX 78745, United States
Opening hours of Lenox SOCO
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
12:00 - 17:00
Reviews of Lenox SOCO
"Since I moved into my unit, my appliances have consistently malfunctioned, often at inconvenient times. Additionally, knobs, handles, and cabinet shelves have broken down. One would expect the complex to ensure that appliances and simple fixtures are updated before new move-ins. Despite reaching out multiple times regarding an urgent issue with my broken fridge, I have yet to receive any response or update. This has resulted in the compromise of all items in my fridge and freezer. Despite expressing my frustrations to the front desk, they were unhelpful, and I still haven't received any updates. While the maintenance team is excellent and very helpful, the management's attention to the state of units has been lacking. Not only have I lost money on the food in my fridge and freezer, but I also have to wait for support to restock my fridge. This lack of concern for tenants is incredibly frustrating, and I would rate the complex zero if I could."
"Living at Lenox SOCO has been one of the best decisions my wife and I made since arriving in Austin. Colleen and Chris have been incredibly hospitable, ensuring our move-in process was flawlessly smooth. The Lenox Soco team puts together weekly activities, from chocolate cake Saturdays to ice cream sundaes. The gym, swimming pool, and BBQ areas are kept clean and well-maintained. The all-day coffee access, a necessity for us, adds to the fantastic amenities. My favorite spot is the pickleball court, where the neighbors, now close friends, gather for some sport, enhancing our living experience. A shoutout to Steven, who goes above and beyond, showing up at 2 AM during freezing weather to attend to our service request. The level of care here is genuinely appreciated!"
"I lived at Lenox SOCO for three years. It is a beautiful property with a beautiful pool and a great location. The two stars are for the location, amenities, and maintenance staff. Steve was with the property from the time I moved in, and you can't find a more competent or capable individual. For two of the three years I lived at Lenox, I had zero complaints. It was one of my favorite complexes. Even when other residents would complain about issues in their building or interactions with office staff, I never personally encountered those issues until Spring 2023, a few months after I was subject to tech layoffs and knew I would have to pay my rent late, which I had never had to navigate in the 18 years I had been renting apartments on my own. Before my rent was late, I went into the office and asked one of the agents how the process worked. He said he didn't know but that I should be fine. I was concerned that someone answering current and prospective resident questions couldn't give me firm details on late fee policies, so I called the office and spoke with the director at the time on the 4th of the month, so my rent was late at that juncture. I said that I could probably pay within the week, and she said that was fine and she could waive my late fees because I had never paid late before. A few hours later, I received an eviction proposal, so I called the office again because I thought the situation had been addressed. On that call, I spoke to the assistant director and she said I should have been told that they have a policy of sending out eviction proposals once rent is late, and she said the City of Austin requires the office to send out those notices. I asked if the City of Austin requires the office to send out those notices on the fourth specifically, and she said yes (I later learned that was inaccurate; the City of Austin does not mandate when notices are sent, only the timeline to cure the account once they are sent). I spoke to the director the next day about how I wish she had told me I would get an eviction proposal and how I could be impacted, to which she replied, "You told me you would pay within a week so I didn't think I needed to go out of my way to tell you what would happen if I didn't." I was reasonably upset as I was proactive about understanding my situation so I could take responsibility for it, and I was not given critical information I needed, nor was I forewarned about the communication I would receive with an eviction proposal, which would have been helpful. If you haven't paid rent by the 4th, you will receive an eviction proposal, regardless of your history. The management from that incident was replaced, and I am not sure if the current management follows the same policy, as I never paid rent late again. Enter Colleen, the current property director. At first, she seemed kind and capable, and I went out of my way to tell her in one interaction that I appreciated her presence. The way she handled my subsequent communication regarding issues like infestations of venomous spiders in the breezeways and two other residents assaulting me made me long for the days of the director who didn't provide me with the info I needed when paying my rent late. I noticed one of the other reviews mentioned Colleen brushed them off, and that is an accurate description of the communication I had with her since last spring. Colleen would either brush me off, fail to answer direct questions, or not answer at all. I care about how I'm treated, so I would provide lengthy feedback. When I would follow up with Colleen, at which point I was usually upset, she would gaslight me and act like I was unreasonable or misunderstood the situation. Eventually I moved out because of the assault, and in my final conversation with Colleen, she mentioned not charging me for leaving early, when she's legally obligated under Texas Property Code 92.0161. I asked her to be more sensitive during our conversation given why I was leaving. She said, "I'm sorry IF that happened to you, but I want to get off this call.""
"This is the first apartment my husband and I have ever lived in. So before moving, we searched through multiple properties before settling with Lenox SOCO. And when we reached out to Lenox, Chris our leasing officer helped us by telling us the pros and cons of the apartments we had in our mind so we knew which would suit our needs the best. We moved in October and our house was handed over to us on time without any issues. Of course there has been some service requests that we made since moving in (nothing too serious) and these were promptly addressed by Steven and Francisco. Both of them are amazing and what they do as well. Also, we love the activities organised by the Lenox team (headed by Colleen and Zulema). We've had a Halloween party, Foods trucks, gift wrapping stations and luncheons just to name a few. We have not had any noise issues or neighbour issues. And honestly, most residents we've met with have been so nice. My husband and other residents enjoy playing pickleball during their free times as well. And we both love that the place is so pet friendly that we've been able to see so many pets enjoy their time here."
"My partner and I moved into Lenox SOCO on October 12, 2023. The initial process of signing the contract had its share of problems, which, while time-consuming, were eventually resolved after some direct communication and effort from both parties. So far, everything seemed to be progressing well. However, our excitement took a hit on the move-in day. Upon entering our apartment, it was evident that the hygiene and supervision conditions were not met to our satisfaction. After we raised this issue, we were offered a cleaning for the next day, but we had already started moving and couldn’t wait. We were offered a $50 credit as a sign of goodwill for the time we spent cleaning and the supplies we used, but we had spent $82.53 on cleaning supplies. The larger question arises: Should an apartment be delivered in such conditions in the first place? The initial state of our apartment was disappointing, causing unnecessary stress during an already hectic moving process. The offered $50 credit did not fully compensate for the expenses and time we invested in cleaning. Additionally, we found issues with rusty oven trays and a leaking dishwasher, which were promptly addressed by the maintenance team. We appreciated their swift response to these concerns. In conclusion, while there were positive aspects, including the responsiveness of the maintenance team, the initial condition of our apartment left much to be desired. Clearer attention to detail during the move-in process and fair compensation for the inconveniences faced would greatly improve the overall experience at Lenox SOCO. We will update this review."
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