Poplar Homes Austin 555 Round Rock West Drive, Round Rock, TX 78681

"Loudee Ruelo was extremely helpful during the whole process. Best customer service. Loudee was excellent every step, with updates and recommendations based on market analysis. Highly recommended will continue to use poplar homes for all our home needs due to these team members."

"Jen was extremely helpful during the whole process. I can only think of good words for the time and energy she put into making sure things went smoothly as possible! Thank you for having her on your team!"

"I had a technical issue and sent in an email. Gerard was the representative from the company who called me. He found out what the issue was and told me he was going to take care of it. He called back and it was all fixed. He stayed on the line to make sure everything was working properly. He was very polite and helpful."

"When I called Poplar to request help with payment issue I was attended to by a very nice customer service representative, whose name is Benjie. He was exceptionally good with help to my needs and demands. He answered all my questions and concerns as precisely as I was wanted. It's nice to know that Poplar have such a great person. I will always be willing to recommend friends to Poplar for housing needs."

"Friday 8/18/23 about 9:30pm my water was turned off due to an outside water leak. I had a rude awakening Saturday morning with a house full of family that was visiting and NO WATER. I had to shower at another family members house, I also had to purchase gallons of water and still NO follow up from POPLAR HOMES with any of my issues/concerns. Last week 8/14/23 I submitted several maintenance requests for several different issues, I also received the email confirmations that my requests had been received and scheduled all for the same day/time. Needless to say, NO ONE ever came, called, texted, or emailed to address the home maintenance issues. I had to contact plumbers which was now afterhours as well as after hour rates but at this time I was already without water 24 hours and had to pay the $800 plumbing fee. Back in 1/2023 Poplar Homes took over the property I currently reside at. April Homes contacted me via email as her introduction soon after the text messages followed pressuring me to leave her an OUSTANDING Google Review, so I did! Since then, I have had several issues, and she is never available to assist me #WorstRepresentativeEver To this day I have continued to text and email all my pictures and receipts to THREE different poplar homes email address AND CAN YOU BELIEVE NO ONE HAS YET TO CONTACT ME 8/22/23. I hope the owners of this property review this so they can be aware of the HORRIBLE CUSTOMER SERVICE this company provides!"