Jack in the Box

"Customer service was a complete zero. The cashier was extremely rude and short. I've been there during the day and I've had pretty good experiences. But their night crew left a horrible taste in my mouth"

"Used the drive-through, so I lack true knowledge of the atmosphere, but otherwise it was pretty standard in that regard, the food came pretty quickly, the food itself was filling and hit the spot, would recommend!"

"I just went through the drive thru and had a horrible customer service experience with Mackenzie. I cannot fairly rate the food because I decided to write this review instead of eating because of how rude Mackenzie was. I ordered two sandwiches, two hash browns, churros and a breakfast platter. I asked for strawberry and grape jelly as well as ketchup and syrup when I paid. When I checked my bag I had ONE pack of each sauce. I sat at the window waiting to get her attention… after a few seconds I beeped my horn (in a friendly way.) No response; even though I was looking at her. I beeped my horn once more, no response. I honked my horn for several seconds because surely she would hear that since again, I was still looking at her… NOTHING. So I sat. She came to make the next card drinks and couldn’t ignore me at that point so she opens the window and said “Yes?” I said, “May I have the sauces I asked for please.” She quickly replied “They're in the bag.” I said “There is ONE pack of each, I have 3 bags of food.” As I was speaking she grab ONE additional pack of grape and strawberry jelly and says, “HERE!” I said “I need more of EVERYTHING! Again, I have THREE bags of food!” She then says, “Look, we’re only allowed to give out a certain amount but HERE! Here!” Hopefully this behavior is corrected. We’ve been living in Edwardsville for 6 years and there have always been issues with this Jack n a Box location. Thankfully I’ve never experienced service this terrible but again, hopefully the manager has a serious conversation with Mackenzie and explains the importance of good customer service."

"I came through and ordered a few items last weekend. The man working there was a very friendly the girl at the window and not so much. She forgot to give me the So that I ordered. I had to drive back around and get it. No big deal stuff happens. The man was not to drive through and said how can I help you I explain to him that she forgot to be my soda. She looked at me like I was absolutely crazy so I repeated myself. I'm the one that got the egg roll, the breakfast sandwich and soda. I got everything but my soda she says yeah well, he's making it for you now. She was just rude and not accountable but very snotty."

"Jack in the box has seriously gone down hill. They have computer screens to show what the order needs, but they still can’t seem to get an order correct. Then food quality makes the customer experience even worse. Example- my taco was mainly just a greasy shell."