Home Services at The Home Depot 11215 Saint Charles Rock Road, Bridgeton, MO 63044

"Easy Semi Parking - Very Friendly People"

"Not at all good service, technicians are not professional, just movers guys. Damage my drywall, and front door, don’t know how to install gas range vs electric range. When it comes to refund the money for not installing equipment and damage of drywall they refund pennies instead of actual cost. Refrigerator Door came with few dents. Now fighting with multiple companies to getting it sorted out."

"doesn't make things convenient regarding installation"

"Absolute Joke. I went to the store to purchase carpet for a whole house. I got to the store and sat in the flooring department for 15 minutes waiting for someone to help me. I should have left then. Once I selected my 72 hour install carpet, I was informed that the lead time was actually 2 weeks. So I selected about 3 more carpets, all of which had similar lead times. I was finally able to decide on something and scheduled them to come out and measure. They did and then the real nightmare started. I probably spent 15 hours, calling, being placed on hold, being hung up on, and calling with no one ever answering to the install company. After a solid week of this, someone finally answered and scheduled my install for a month and a half out!!!!! So much for a 72 hour install. This was the last thing we needed to do before we could list our house for sale so it completely messed up our timeline. When I scheduled the appointment I told them I would likely be calling back to cancel because I couldn't wait that long for the install and they acted like it was no problem and told me they just needed 48 hour notice. Well I just called the store to cancel and they are charging me a 15% restocking fee which will end up being almost $300. Great business model, provide no service, drive the customer completely insane, and then charge them hundreds of dollars for their troubles. I flip houses and spend thousands of dollars a year at Home Depot buying tile, flooring, appliances, cabinets, and construction materials. If they want to loose out on that business over $300, that's on them. I'm happy to give my business to Lowes and Menards."

"It breaks my heart to have to downgrade my review on this store. There are a lot of good people working there and the Store Manager runs the store like a Swiss watch and inventories the store well. Unfortunately a simple carpet installation became a nightmare as I was ping-ponged back and forth between the Bridgeton flooring desk and their corporate measurement department. Corporate insisted that I pay $6.50 a square yard custom installation fee on a carpet that only cost $1.80 per square yard. They said the local store could reverse the charge for glue-down installation, but the local store said they couldn't. The Bridgeton flooring desk said only corporate could make the change but they couldn't. Hacci-macci. Took my business elsewhere. Was not worth recovering the $35 measurement fee to be in the middle of a "not me" tussle between corporate and Bridgeton.. Only one bad experience, but golly, it was a doozy that wasted a precious vacation day and hours more on the phone."