Bert's Rentals & Sales, Inc. (Granite City)

"Would give no stars if I could and I've never been there. Keep getting over due rent messages on my door for someone that hasn't lived here for over 5 to 6 months. Tried to call them on numerous occasions and can never get anyone to answer the phone. Very poor business ethic in my eyes. Edit to response: How does that explain today 7/13?"

"Met with a very nice sales rep. His name is Mark . He's very knowledgeable about the merchandise if you think you cannot get he can and will work with you. I recommended this place if needed."

"Would give them no stars worst place to rent to own from you are better going to a rent a center not this place over charge you twice as much tell you one thing but another told to different prices on the same as cash don't waste your time coming here also one guy is very rude another tell you one thing then says another trust me keep going down the road don't stop here beware!!!!!!"

"Years ago and even now I don't have aproblem with Berts they always done right by us. If you havent got it in the store you always find it for me.They have been so nice to us in the store and the delivery guys been awesome. Thank you guys yous have been awesome."

"Purchased a stereo outright from the manager, Mark. Got it home and discovered that the bluetooth only works if you stand next to the thing. My first and main concern prior to purchasing was "does this have bluetooth" Mark responding yes. Will we tested it right then but failed to think about the distance the bluetooth allowed. I can understand being in the next room or something but not being able to step away more than 5ft is not acceptable. I love the system so we went online to try and trouble shoot the issue since the stereo was sold used with no manual and discovered the the item brand new from the factory with free shipping and no tax was less than $200 plus dollars. We went on their website and saw that they do have a excellent return policy that says can return product at any time in bold letters. Which gave us relief. We called with our concerns and was told that they would call us back because Mark is the one that handles returns. The stereo is huge so we wanted them to know we was bringing it before loading it up in our truck. Of coarse we never received a call. We eventually called from a different number and got a hold of Mark who told us that he had to talk with his DJ (Chris) because he knows how to program the bluetooth and he would call us back. Hold up what about the more than $200 get over charge and the return policy. And I have never heard of programming a bluetooth. His exact words was we have to make money so your not going to pay what you would pay from the factory and I have to talk to my boss about returning it. Well long story short when we go on their website now it says their website is suspended. He said there are no returns and no warranty. I contacted the bbb and the federal trade Commission. I can't believe how they went about this and I'm greatful to not have to be a customer that rents from them. I can only imagine how they treat their targeted consumers. I call suck up the $620 but what about the people that really don't have it or the elderly people do you get over on them like that? They are dead flat out wrong and get overs to the up most extreme. Mark most have a bad cold or a bad sinus infection because he sniffed the whole conversation. Im hoping he was not feeling well and a little delusional that day he did this for a reason behind this nonsense."