Greystone Flats Apartments 3524 Greystone Drive, Austin, TX 78731

"I've resided in this apartment complex for just over a year now. During this time, I transitioned from a one-bedroom to a two-bedroom apartment within the same complex. Without a doubt, I consider this complex to be one of the finest options available for those seeking accommodation in the far west area. One of the notable features of this community is the inclusion of a built-in washer and dryer, which adds to its appeal. As with any residential property, maintenance issues do arise occasionally. However, what sets this complex apart is the remarkably prompt response from the maintenance team. I must also give a special mention to the new manager, Ellen. She exudes enthusiasm and warmth, and is always willing to lend an ear and offer assistance with any concerns or needs you may have."

"We have lived in one of the townhomes for past 2 years. Yes the property is old and has its own issues. However, what has changed over couple of months is how its been taken care of. This is currently managed by the Sandalwood management and its been amazing. Since we moved in we had so many issues and the previous managements did almost nothing to solve those, in fact there was no person to answer your call. The new managemnet has been a great relief and within a month or so they took care of most of our issues including fixing the porch which we thought is never going to happen. A huge shout out to the property manager Ellen. She is super nice, listens to the problems and acts on it. She and her team, specially Cruz (the maintanence guy) is really making a change here and turning this place into a nice community to live in."

"My wife posted her own review, but I felt like I should post my own. The property had a revolving door of management companies, and we currently have Sandalwood managing it. My only gripe right now is our incredibly high water/waste water bill, which is somehow $240 this month for two people and a baby. In our lease it said the highest bill for a single unit in the previous year was $35, so it's an incredible difference. The water bill management service, Conservice, has been really unhelpful with fixing the bills and won't even tell me how much water we are consuming to get the billed amount. A family of 4 would be paying over $300 a month here just in water, which is like if you had a single-family home with almost an acre of irrigated landscaping. It's just crazy! Ellen is helping delve into it, but some more digging is needed to figure out why our bills are so high.The water billing is why I took a star off. The property is old and a little weird due to its age and lack of major renovation since it was first built. It shows with the wear on the buildings, and there was poor maintenance that was done by past companies that Sandalwood is having to contend with, like poorly refinished tubs. And there are annoyances like shutting off the entire properties water to fix a leaking fixture due to no other water shut offs being installed, but that's a preexisting issue to the current property managers. BUT: Rent is CHEAP, or at least it was when we moved in. You can look past some of the issues with cheap rent in mind. The units are quirky, I like ours because there are exposed wood beams in the living room ceiling to hang plants from. Our kitchen is pretty cramped, but it at least has a window to the outside, and a window going from the kitchen to the dining area to pass food through. I really like Ellen and her maintenance guy, they have been really responsive to maintenance tickets, as well as receptive to feedback/dealing with annoying issues. Ellen has always been helpful and she makes me feel like I am genuinely being listened to."

"I lived here for 2 years and I dealt with the both the old management and the new management. I will say the new management is a vast improvement from the old one (which was basically nonexistent), and the apartment itself is very charming - which I why I kept living here after all the issues. But even with the new management we had problems. Both the gym and pool were not maintained for the entire 2 years I lived here. My mailbox was broken into and it took forever for the office to get me a replacement lock. In fact, it is nearly impossible to get a hold of anyone at the leasing office. They don’t answer the phone and they don’t respond to emails. Anytime I needed a response, t only thing I could do would be to drive to the leasing office (it is not on-site) so I could actually speak with someone and MAYBE they would fix it. After my AC being out for a week in the peak of summer, the AC repair crew damaged the interior of my apartment and my belongings and I didn’t even get a response to my email. The cockroaches and water outages in the other reviews are serious. It’s bad. I am still finding roaches in my things after having moved to a new apartment over 2 months ago. I kept a list of every single time the water was out, and that was 17 times in the 7 months of new management (for a total of 41 in 2 years). The only thing I can say is at least the new management will give you a 1 hour heads up before shutting it off. Does that make up for the fact that they didn’t believe me when I said a rat died in my AC unit and they didn’t send anyone to check it out for over a week and my apartment smelled like dead animal? Not really."