Best Buy,

3193 South Veterans Parkway, Springfield, IL 62704

"Not many staff around to answer questions/help. Looked for a staff member for 12 minutes and ended up finding what I was looking for faster than an employee."

"Thank you, Joe! This Best Buy Mgr. was extremely helpful while explaining clear explanations on product warranties and my options. Much appreciated!!"

"I recently had a thoroughly disappointing experience with Best Buy that has left me feeling frustrated and inconvenienced. After patiently waiting for a mini refrigerator I ordered, I was informed by their customer service team of an issue with the order. They promised to cancel and re-place the order, but unfortunately, that promise was never fulfilled. Despite multiple attempts to rectify the situation, I was met with incompetence and indifference from their customer service representatives. Not only was the order for the item not re-placed as promised, but I was also informed that it was no longer available in my area. To add insult to injury, I was expected to travel over an hour just to pick up the item if I still wanted it. This level of disregard for customer satisfaction is unacceptable. Best Buy's failure to fulfill their commitment and their lack of effort in finding a suitable solution reflects poorly on their professionalism and integrity. As a loyal customer, I expected better treatment and service from a reputable company like Best Buy. I am deeply disappointed by this experience and will think twice before making any future purchases from Best Buy. It's evident that their customer service leaves much to be desired, and I cannot in good conscience recommend them to others. Buyer beware: you may not receive the service and support you expect from Best Buy."

"I bought a Chrome TV and a stereo receiver that was on Clarence, an open box sale. I called to make sure that they were still in stock and available. I called and talked with the service person, and they said that they were and I could buy them online and pick up in an hour, but I wanted to pay with cash. they told me that they could not reserve them for me unless I paid with a card and that they would not hold for unless I paid online and would not Guarantee it would be there in 15 minutes. The time it would take me to Drive to Best Buy."

"Shopped at Best Buy recently. The associate was very helpful and friendly. For example, they had many flat screen television choices and answered all questions expertly. That made selection easy. They did not have clock/radios in stock, but researched online and ordered for delivery. Low prices for quality items, too."