Domino's Pizza 2190 Patricia Court, Caseyville, IL 62232

"Staying in town for 4 nights. Walked across the street from our hotel to order pizza. The young lady at the window was super sweet and ensured that she punched in what I thought I wanted. Went back in 25 minutes to pick up our order and was told that they were sorry but power went out and they would be happy to refund us. I said ok. Gave my name and returned to the hotel. After a few minutes. We went back and asked if they would still make our order and just call when done. They were reluctant because they were so busy. But said to come back in 15…so we did. They apologized again and handed us our pizza and went right back to work. These people were working hard and trying to accommodate unhappy customers. All while getting yelled at. They did an amazing job and now we are full and happy in our hotel watching the rain. Thank you to night crew in 6/30. You did great!!!"

"My experience with Domino's Pizza was so bad I couldn't even wrap my head around what had transpired. I placed my order online for 2 medium pan pizzas with extra cheese & misc toppings. When I got home and opened the first pizza box I was aggravated to find half of the pizza had very little cheese to no cheese on it again. This is the third or fourth time this has happened over the past couple months. I called Domino's and spoke with the shift manager. For the purposes of this review I'll call him John. I proceeded to tell John that my pizza should have extra cheese. None of the pizza had "extra cheese" and half of it either had a few shreds or none at all. John basically called me a liar and stated that the pizza cheese is weighed out so he knows it had extra cheese but he would give me a credit for another day but he was too backed up to remake my pizza. I was so furious with the conversation I had just had I drove back to Domino's and put the pizza on the counter. You can clearly see half the pizza is dough and John tried to convince me that what I was seeing was wrong. Once again he refused to make me a different pizza to correct their mistake and offered me a credit for another time. I didn't want a credit. I wanted my pizza the way I ordered it. I have never been treated with such disrespect by a company's employee. This is exactly what happens when you have a young teen representing the face of your company. I was a weekly customer for this store but I can promise you that I won't go back."

"First round brownies were raw and half of the pizza was upside down. Called and the manager said if we wanted it remade they needed the old food back and I told him I wasn't eating raw food. Reworked order arrived after 30 minutes. Brownies were fine but the pizza was not cut all of the way and had puddles of sauce (we ordered light sauce). Definitely will not be ordering from here again because if the manager cannot get the order correct, how can you the workers to get it right?"

"I know they are a pizza place and that they were short staffed but sometimes you want a salad. I did order a pizza which wasn’t hot, and wings which were good but the salad is just upsetting"

"No complaints! Extremely pleased with the service I received. Both of our pizzas were picture perfect which is something I don't experience very often from other locations. I would definitely recommend to others."