McDonald's

"The breakfast crew here is amazing. They always have the food out fresh and quick, with a smile. The dinner crew is another story. I haven't had hot fries from this location in uears, they always look warm, takes them forever and half the time my order isn't right. So they get a 3, id recommend just getting breakfast."

"There's a lot wrong with this place, you'd think there would be a break in bad customer service between the crews, but no, they are both impressively, and consistently bad no matter what hour you try to get your food. January 28th I went to McDonald's to try and get me some breakfast, boy was that a bad idea, 1, I asked for two big breakfast w/HOT CAKES, one switch out the meat for another hashbrown, I get home and I look in the bag, and no pancakes in one order, no big deal, I call up there to tell them my issues, and they straight up told ME, the customer, that I said no hotcakes in one breakfast, that was never said, we went back and forth, not getting loud, but then the lady on the other end started screaming at me on the other end, saying she couldn't accommodate or replace anything in my order; I politely asked for a refund, and she got louder, eventually hanging Up on me after politely asking her to not yell at me, and to calm down. Needless to say I had to go to extra steps with my bank to get an issue refunded on their end because they absolutely refused a refund, this place needs shut down, and needs rehiring on management's end, because I've never been disrespected this badly in my life, avoid this place completely if you can help it, go to granite; or hell even collinsville, because this place isn't worth the headache, by far the worst experience I've ever had; and I'm so glad the bank gave me the refund because I will never spend a dime at this place again! Listen to the 1 star reviews; because this place is really that bad, they don't even deserve a half star let alone 1!"

"The employees at the McDonald’s in pontoon Beach are always friendly. The food is always great.!!! The McDonald’s on Johnson Road is not. Keep your employees happy in pontoon Beach and give them a raise because they do a hell of a job!!"

"Stopped here while traveling. Required to order at Kiosk (that doesn't bother me) but it seemed like a real inconvenience for them to drag our food out and drop it on our table. Food was average (we had breakfast). Several tables were dirty - someone did come out with a wet rag and fling it around on the tables. Bathrooms were in need of cleaning."

"Just wow! We came here for lunch while on a field trip this month. We ordered 95% of our meals ahead of time. They had everything ready and correct when we arrived! We had some special orders and those were correct. I was so impressed! We even had some people orders when they got there and they got those orders out quickly as well. Great work!!"