Domino's Pizza 4996 Illinois 159, Maryville, IL 62062

"This Dominos always makes really great pizza for us whenever we get it. I haven’t really loved some of the pasta, chicken, etc. but the pizza, tots, and breads always hit."

"Order was delivered to the wrong house (without my knowledge) and confirmed completed on the website. After spending 45 minutes on hold and hung up on. I was finally able to talk to the manager after calling from a different number claiming to want to place an order, the manager said they'll send a new pizza. After about 30 minutes, I saw the delivery driver go up to the wrong house and retrieve the order and place it on my porch. On top of sitting out in the winter for well over an hour, the pizza and pasta was burnt black. 0 star should be an option"

"Maryville Domino's is the worst store ever!! Tonight I order a medium hand tossed meatzza and one medium thin crust pacific veggie pizza. I placed the order at 2:49pm and used the tracker. Around 3:20 I checked the tracker and it said that the driver was 5 mins away. So I called the store to find out where our driver was and was told that the driver should be on their way and I told the manager that we have never had this bad of a service before and that we are dissatisfied than, the manager told me the driver had come back to the store and they told the manager that they had called my phone to let me know they were here and that they knocked on our door and got no answer which they didn't do!! No call or knock than was told that they were going to be sent back out to deliver the pizzas so I asked if the pizzas were going to be good quality or even hot because of how long the driver was taking and because of how cold the weather is. I was told the food should still be hot because of the hot boxes they are put in. So we waited and 4 'o clock rolls around no driver so I called the store again was told how short staffed their store is that they only have one driver and manager on duty and that they are swamped with orders that the general manager had to help with deliveries and that they are pushing online orders back to 2hr wait time so I reitterated how dissatisfied we were that we have such poor service and how this has never happened and how we are loyal customers than the general manager gets on the phone and tells me that the driver couldn't call but he knocked on our door in which I replied that no one came to the door because we were waiting by it and that we even checked our apartment parking lot. Basically the general manager argued with me by interrogating me with questions and would not listen to me than he hung up on me. After waiting over 50 mins for the delivery we got our pizzas which were warm not hot the one meatzza pizza that was supposed to be hand tossed was thin crust and the pacific veggie pizza that was thin crust had a long dark hair with gray at the end on the pizza. I called the store to complain and was that they could send new pizzas out which I turned down so they said they will call their district manager and see what they wanted to do and call me back. 20 mins go back I call the store and spoke to the manager again saying we just want a refund so the manager tells me that they will give me a refund but because of what happened they will no longer do business with us. Can you believe the audacity they have to black list me when they were completely in the wrong!!! Fine whatever, I prefer my food to be made correctly, fresh, hot and hair free."

"I got two Bacon Jalapeno cheesy breads, both were not cooked completely and had raw dough. When i brought it back they argued with me and said it was fine. Wont be coming back, terrible place and crew. I guess expecting the people to do their job or at least the bare minimum is too much."

"I cannot for the life of me understand how any business model would involve screwing up an order and, after the delivery is made and the driver is gone, sending an email that says, “That delivery was not what we hoped it would be. We let you down. Let us make it up to you with a great deal.” I don’t want a coupon for a future meal. I wanted what I ordered for this meal. Like veggies on my sandwich and a dessert that’s cooked like it’s supposed to be. I don’t want to pay an extra delivery fee for a freebie I have to order in app for delivery, because I didn’t get what I ordered with the first fee. To be clear, I ordered a cooked cookie brownie. I did not order a raw one."