Poage Ford

"They are very professional very kind and understanding people Brian is awesome in service and does what he says he's going to do very professional thank you very much"

"Just bought our 4th vehicle from Poage Ford! They just keep helping us upgrade to the next best thing! Love working with the team each and everyone is awesome to work with! Curtis was our sales man this time, Kyle the finance guy made it the easiest task possible! Started the process around 12pm and was done by 6! Most of the time was spent waiting on our own bank! Will definitely be back and services will be done here cause the service team is also the bomb!"

"I have been going to Poage for many years and trust them to maintain the Ford cars and trucks we own. I prefer having OEM parts and fluids on my autos."

"Prior to taking my 2013 Ford Focus SE in for a recurring problem, I had already experienced three TCM replacements, with one of them done by Poage. Initially, I was pleased with their service – the job was completed quickly and at a reasonable cost. However, my perception changed during my last visit. I was encountering transmission issues and error codes on my dashboard, and when I checked the codes, they indicated a clutch problem, not a TCM issue. Lacking mechanical expertise, I asked Poage to investigate. I utilized the key drop service but deliberately refrained from signing the acknowledgment at the bottom, which stipulated that they couldn't install parts without my explicit approval. Nonetheless, they installed a new TCM and later called to explain that it was necessary due to a supposed TCM break and that it wasn't covered by warranty because the transmission was also damaged. They claimed that installing a new TCM was the only way to assess the transmission's condition, which turned out to be untrue. Subsequently, I insisted they reinstall my old TCM, and I was charged $400 for labor despite never authorizing the replacement. Upon returning home, I employed Ford's own diagnostic software, which revealed that the issue lay with an actuator fork that wasn't fully engaging. The software indicated a 5mm gap in the fork's engagement. I proceeded to fix the entire clutch and the fork for a total cost of $750, without the need to replace the TCM. This raises the question of how someone like me, a non-mechanic with no prior experience, was able to diagnose the problem correctly without the unnecessary removal and replacement of a new TCM, for which I was charged $400. My car is now running smoothly with the TCM they claimed was broken."

"Took my car there the 21st of August to get the steering fixed and when I got it back on the 22nd of September the front license plate and bracket was bent and 1/4 of the front bumper was scratched up and gouged. Called to discuss it with customer service and they told me they weren’t liable for accidents that happen on their property. Steering got fixed though but kinda sucks I have a scratched up bumper now. Be careful leaving your car there for repairs. Something hit my car while it was at their shop. Not taking my car back there"