Berkshire Lakeway Apartments 5313 Serene Hills Drive, Lakeway, TX 78738

"I lived in the Berkshire Lakeway community for 9 mos. Their entire property management team is by far the best I’ve encountered. I’m not one to give glowing reviews online but it is certainly warranted in this case. Rebecca and her team are kind, professional and a true pleasure! Additionally, every maintenance request I ever lodged was solved faster than almost humanly possible. Cortland and his team work hard to maintain a top rate community, and go above and beyond in every instance. One of only many examples, I went out of town and accidentally left my top deadbolt locked. My pet sitter needed to feed my cat and only had the front door key. Within 30 min after calling (after hours on a weekend), the maintenance team had my garage door open so she could get inside. Besides the property staff, the community was secure, safe and everyone friendly as could be. The pool and other amenities are great and nearby to walking trails in the community. I give this apartment/townhome community my highest recommendation!!"

"ELECTRIC BILLS ARE OUTRAGEOUS!!! We have had issues with the electric since moving in in July. For a 1 BR 750 square foot apartment, the electric bill has been: July $126 August $262 September $322 October $187 November $76 December $167 January $394 February $512 At first we thought something was wrong with the air conditioner, but they insisted it was fine. We finally determined something was wrong with the hot water heater from BEFORE she moved in. We requested compensation for the electric but the office NEVER responded and NEVER credited any amount. AFTER ONE NORMAL ELECTRIC BILL, IT HAPPENED AGAIN. For the months of January and February the bills were $394 and $512!!!! And still no response or compensation from the management."

"My wife and I really enjoyed living here. The few issues we had with our apartment (it was always AC) were fixed in a few hours at most by the maintenance crew that is on site, some of them even live on site. Management was easy to work with. The gym is awesome. The people around are great, but of course you get lucky with neighbors, we had great neighbors who were quiet at night. The trails around are great if you love walks. Overall, it's just a great place if you are wanting to get out of the city for a while."

"I love the staff at this location! Everyone is so nice and welcoming. I’m awaiting my orders to move to Austin and I hope to move here. I sat down with the manager Mrs. Smith to discuss some options of potential move in dates and she took her time to explain everything to me and she just made me feel welcomed. Not to mention this apartment is absolutely beautiful. I will definitely recommend anyone to this apartment and I look forward to moving here."

"I have been living here for almost three years. It is my home. I have enjoyed the view of the hill country and the trails but more importantly my place here. It’s quiet and anytime I need maintenance done, it’s gets done quick. Cortland who is the maintenance Manager is always friendly and approachable with any problem. He goes out of his way for you. He makes sure that the complex is clean and running well. I e enjoyed living here!!"