The Travis

"Poor experience at The Travis. When my husband and I first toured the property we fell in love with the floor plan options and the amenities, especially the gym! However our excitement quickly diminished. Within the first month of living there, our apartment flooded 3 times. It finally got fixed on the 3rd occurrence but they had to cut a hole in the wall in the laundry room and then never patched it back up. Second month of living there, the ceiling in the parking garage on the 7th floor collapsed and damaged my car. I drive a luxury sports car and repairs were over $5,000. The staff told us their insurance would cover it and to have my insurance contact theirs. I ended up having to file through my insurance and pay $1,000 deductible out of pocket which has yet to be reimbursed. It’s been over a year since the incident. I recently received a letter from my insurance company that the case had been transferred to the legal team due to The Travis’ lack of response. I brought this up to Holli several times and nothing was done. I just got excuses and always with a very condescending and sassy tone. Then during the summer months, our AC went out twice. It took a couple of days to fix the second time. It was unbearable with temperatures in the mid to high 80’s and they didn’t provide any fans to help with the heat. I could go on with all the issues we experienced, but it would make my review twice as long. In summary, I would not recommend this property I give it 2 stars… 1 star for the floor plans and large balconies, and 1 star for the amenities. Other than that, I advise you to do your due diligence when touring this community and read the reviews. Garage gates always broken and open which is a safety concern with the rise in homelessness in the area, disgusting dog park, elevator issues, 6 months to get your deposit back, etc. it’s a nice community but the structural issues and management/staff make it not worth it."

"I’ve lived at the Travis for close to 2 years. I was one of the first few residents within the building. As any new building, it had its growing pains. I absolutely love my apartment, the amenities and the location. Katherine (property management team)& Esau (maintenance) have been super responsive and have helped promptly address any issue(s) I encountered. It’s tough to find a property team that cares and as such I will be sticking to the Travis until I purchase my own place."

"This apartment building is beautiful. Wonderful concierge service and amazing leasing staff. Katherine is incredible! She works with you on finding the perfect unit that fits your needs. Chris is also an amazing leasing professional. He is patient and kind and very well knowledgeable any questions you may have. I look forward to moving in my new home. ⭐️⭐️⭐️⭐️⭐️"

"The Travis is an excellent place to live. Great views, awesome amenities, and a very on-point/responsive management team. Great service from all those who work here. I highly recommend this high-rise to anyone looking to enjoy city life in Houston."

"It is sad to see people are giving bad reviews about the staff and the apartment complex. Here is my detailed review. Summary: Clarify all your questions before you move in and Come here with right expectations. We moved here in June, 2023. We signed the lease with virtual tour from different state. We love the view from our apartment. We signed the lease with virtual tour from different state. Chris (leasing staff) helped us showing the apartment over zoom. Kim (leasing staff) helped us on moving our day though they were in midst of management changes and systems are in transition. Coming to the bad parts which we faced. Yes, the elevators are down for few days(now up and running) and there was only one elevator(fright elevator) was available for all the 29 floors.(no floor 13) The garage gates were broken and don't close which is a big security issue. Loud music from the club next block till 2 AM. Indoor pet park stinks. Despite the above cons, we like living here because they view of downtown is awesome. The rooms are big. The area is convenient to local bars and groceries and metro. No fee for amenities. And nice office staff and support staff(concierge, maintenance, janitors) I support the staff who work here, I see there is a problem with few people who live here (my personal opinion). Few of them fight in the elevators. Few of them try to break the glasses by being high on drinks. Few of them brings more than allowed guests all the time. Few of them don't take packages on time and they leave it for days in the mail room making hard for concierge to keep new packages. Few of them spill things in elevators and let their dogs do things and dont pick up. The parking garage gates were broken before we moved in and they fixed it after a month we moved in but someone crashed their vehicle to the gates within a week. How many times the owner can fix the damages? Apart from the above few types the rest of the residents are great. There are lot of professional health care people, cop, people who work from home live here. In other reviews people are bashing personally on Holi Walker, the Asst. manager. I don't know what their experiences are. In my experience she was proactive to the issues we brought to her and tried her best to resolve those problems. The cleaning staff works every morning. The apartment company might be bad in few aspects but the staff here are really good. You can definitely consider living here."