Hermann Park Lofts 1 Hermann Park Court, Houston, TX 77021

"The front office staff are totally hands off to all issues whether you live there or are just visiting. I was just visiting my partner, and for the 3rd time now, in less than 3 months, Hermann Park Lofts have towed my car from their parking garage. My partner has lived here for over 2 years and has never had this problem until the change in management."

"Move in was very smooth, all my questions during the lease signing were answered promptly and quickly. I was able to pick up keys and parking permits very easily on the move in day. Makes me look forward to the next year living here!"

"Been living at the Lofts for 5 months now and have enjoyed every day. Cleanliness is great, the amenities are actually worth it, and the time for service requests have been pretty good too. The office gets back with me timely when I reach out or have questions. Devon was always amazing as well he was truely an outstanding worker and person. The office events are fun and exciting as well, there’s always something to look forward to. All in all these apts have lived up to its worth!"

"I really wanted to like Hermann Park Lofts (HPL). Its location is right across the street from the Brays bayou greenway trail and a bridge that leads you straight to Hermann Park. For anyone who works in the medical district of Houston, HPL it is a good location, with a central location within 10 minutes of HEB, the park, and the museum district. Sounds nice, right? Do not bother living here. Maybe live close by for the location, but do not fall into the trap of living at Hermann Park Lofts. It is not worth your money. The website highlights the good things about the apartment, the things I got sold on at HPL, and probably should have taken more advantage of. The spacious gym, the pool, and the lobby leisure area are all aspects of the apartment I enjoyed occasionally. All this for a mandatory ~$25/mo with an amenity fee. Is it worth the fee? It depends if you use these amenities. I used the gym a few times a week. (Sometimes, the AC wasn't on in the summer, and it made the gym really unpleasant to work out in). I wish they upgraded the coffee machine in the leisure area—it made OK coffee and was broken often—and made the lobby not reek of cleaning products every morning. Here comes the negatives, and why I give this place my star rating: (1) The apathetic staff did not make you feel welcome and their communication to residents is absolutely horrible. Half-way through my stay at HPL the apartment towed my car because I didn't heed the message to pick up a resident parking pass, and they tow any car that doesn't have the parking pass. When I moved in, there was no resident parking pass (or at least I wasn't informed of one). After a few months, they implemented the passes. Yes, it is ultimately my fault that my car was towed, but there was no physical warning of this change (i.e., no note on my car as a warning, no checks of my license plate in their records, etc.). One day, I woke up and my car was gone. What really made this experience unpleasant was the way the front-desk workers treated the whole situation. When I expressed my concern that my car was not in the garage and might have been stolen, I was met with complete apathy. This and many other experiences with the HPL staff made me feel like they either really don't care about the residents or the staff absolutely hate their job. Either way, my interactions with them reduced my experience living in HPL. The staff was just not nice—and they only faked kindness when they thought you were a prospective resident. (2) Except for a few lightbulb fixes, I could not get anything significant fixed in my apartment. I had a couple of maintenance requests that either went completely ignored or was so poorly done that I slowly started resenting living at HPL. For example, for months I could not get a crack in my sliding door fixed. Only a week before my move-out day did someone finally come to look at it. But for these months, I was likely losing precious AC and paying more for electricity than I should have. (3) Hermann Park Lofts squeezes as much money out of their residents as possible, or at least that's what living there felt like. Amenities I understand paying for. But the $25/month garbage fee for them to pick up your garbage every day is not worth it. The garbage situation was beyond frustrating—the only way to dispose of your garbage was to have them pick it up between 7pm - 9am every day, and if you leave your garbage can outside your door outside of those hours, they charge you. Finally, you will not get your security deposit back, and if you do, it will be fraction of the amount. You pay a $250 security deposit. They told me they'd sent me the deposit over mail. That never happened. Frustrated, I picked it up in person the next time I was in town. Save your money. Live somewhere cheaper, somewhere that puts more effort into pretending to like their residents (or actually do like their residents), and don't bother living at Hermann Park Lofts."

"I owe the management, specifically the Property Manager Shelia, a huge thank you for clearing up a miscommunication and for stepping up to be there for me as a resident. I initially felt a little lost upon move-in and was frustrated by not understanding an aspect of the property dynamic. Shelia immediately called me, met with me, explained everything, and offered a solution to my issue. This made my initial experience take a full 180 and I feel very confident/comfortable being a resident here. I feel Shelia genuinely wants to build relationships with her residents and that makes all the difference for me. I am looking forward to being apart of this community!"