Firestone Complete Auto Care 1601 Knoxville Avenue, Peoria, IL 61603

"My wife ruined her tire on the way home from work. I took the wheel to my local dealer the next morning. Less than an hour later they called and told me it was ready. While I was initially dropping the tire off - an African American lady came in because one of her tires was low and she needed help. The staff helped her without hesitation. I was impressed with their kindness and professionalism. So much so that on the way to pick up my tire I stopped and bought the store a dozen Dunkin doughnuts. As an older person ( I am almost 70) human kindness and good service mean a lot to me in this increasingly unkind and polarized world. That is the reason for my score and why I will be giving this store my future business."

"Reasonable, prompt service. Jared helped keep me informed about the progress of my car. After my service, car worked better than expected! Thanks guys"

"Took off and damaged a part without a replacement. Spent 6 hours in the store and didn’t leave with my vehicle. Jarrid tried his best to help get a replacement and a part after the mechanic messed up. Mechanic claimed he didn’t have the right tools to take it off so used an air hammer instead."

"I should have looked at the reviews prior to my +1hr drive to this store. Scheduled for an alignment several days prior - confirmed appt Thurs, and arrive on SAT and told they do not align cars on weekends. After several minutes of conversation they accept the vehicle.... 3 hrs later, the alignment is worse than when I arrived. Steering wheel is off, and have much worse alignment than when I arrived. Will never go back to this location."

"I paid for a tire patch up. Days later the tire went out where I had to call AAA. l was told by the AAA guy that the tire was never plugged. I still have the receipt and all. I just know the kind of place this is and will never return. Typical scammers. Bet I can guess why they tried it. AVOID this "shop." It's clear they pick and choose who they will actually service or scam."