The Maroneal

"If you are a student, or a shift worker, or a hospital patient you will not be able to rest for a second here. Every other day somebody is blowing leaves with awfully noisy machines, for hours! They are not willing to take any action about it, so take that into consideration since a home should be a place where you can rest peacefully, but here you won’t even be able to hear your own thoughts! edit after the response: umm i actually did reach out to the office and it took them a loong time to even give me an answer and then they put me to the job of finding alternatives, instead of actually paying attention and willingness to solve things. so, it is obvious that your replies here are all automatic and do not aim to solve anything in reality, and unfortunately people are not stupid, they can tell."

"Another day, another “water leak emergency”. We get those at least once a month. It is been 4 years with them and they still haven’t fix that issue. They blame the trees which they still don’t cut down or do anything about because the problem is the same every month. Yet they have the audacity to charge fee for water and all that. Despite my warnings that they clearly had an issue with the pipes, they had a massive water leak emergency last year on building 3 that ruined almost all units there. People had to live somewhere else. They had to fix my unit and left all my things full of construction dust. I had to endure living 6 months on a floor full of construction noise, dust, screws left behind, no lighting on the floor. Thieves stole equipment at night. It was truly miserable. They promised they would not increase the rent to those of us who had to endure this situation, but they act like they never promised that. They are too expensive for what they are. Old appliances, old A/C (which makes electricity bill way higher than normal). It is truly just the location. Plus they never take care of the pedestrian gates, which are open to anyone and I got an expensive package stolen from me not long ago. And of course they say they are not responsible for that lack of security. This will be my last year with them. Can’t wait to leave. Awful experience. The only thing worth here is the maintenance crew, they are very nice people and always helpful. I will never get tired of not recommending these apartments though."

"I’ve been touring apartments for the past couple of weeks looking for the perfect home and Maroneal was one of the complexes I’ve looked at. I liked the unit, location and amenities, and in the end of my search I had two complexes that I was choosing between: Maroneal and Kimpton (similar price range, location, amenities). I wanted to take a second look at the unit I’ve already seen at the Maroneal and two others of the same floor plan cause I was having doubts about the view (street or courtyard) and the amount of light in the rooms (the original unit seemed a bit dark), plus after looking at dozens of different apartments in the past weeks I wanted to get a fresh image of the unit before applying. To my surprise, the agents on the site not only refused to show me the units I was interested in, but were pretty rude about it saying I can’t tour the same unit all over again and since the other two units were of the same floor plan, it wouldn’t make sense for me to look at them either. For the first time in my apartment search I was refused to look at the exact units I was considering applying for. To me, choosing home is a big deal and I wanna be sure about the place I’m gonna commit to for next few years. At least they made my choice between Maroneal and another complex very simple."

"Water is out on a regular basis, sometimes for a whole day. Front gate is often broken and wide open. Maintenance is good. The new package service is good. Rent keeps increasing."

"I’m very surprised by all the negative reviews on here so I wanted to share my experience. I have lived at the Maroneal for 1.5 years and have enjoyed my experience. This location is amazing! It is walkable to the Rice Village shopping center that has so much to offer. It’s a great location for those working in the medical center. The neighborhood is peaceful and there is never construction noise or solicitors. There are periodic water outages throughout the year, but have never been for more than a few hours. The office staff has informed us the water outages are due to busted pipes from tree roots from all the beautiful greenery in this area. They have said they are working on a resolution for this issue and some of the trees will have to be removed in the near future. There are both newer units and older ones. I myself have an older unit, but it is still in great shape! Each time I have had a maintenance issue, I have had someone at my apartment to fix it within 2 hours. The amenities are great and the pool is amazing! I would highly recommend this apartment complex."