Finley West,

9940 Richmond Avenue, Houston, TX 77042

"Susan is such full of joy and makes everyone comfortable when coming in looking for an apartment she’s on top of everything and rechecks the information always! Great customer service"

"I was in the area looking for a place to move in right away. My last place leased my apartment and I didn't know where or what I was going to do and Brittany Dixon the assistant manager was very helpful and knowledgeable about the community. I was approved and was able to move in right away. I usually don't say this but I will recommend Finley West because I want others to have the same experience I had."

"I moved here in Finley West over a year ago and recently upgraded to a townhouse. The transition was smooth the staff have been amazing! They went above and beyond to exceed my expectations when I moved in. The maintenance has always been on point and move fast to resolve my issues. It could be as smallest as me not knowing how to work my new thermostat down to me needing them to come and change a lightbulb. Thanks for everything guys I love my new place!"

"First let me say Susan is the best , Linda was so welcoming when I first arrived .. haven’t had much interaction with her lately but everytime she sees me she speaks . Ashley was awesome she was so understanding . Now , the apartments definitely are not “luxury” , even tho I haven’t had much problems until now. the gate seems to always be broken , recently my car was broken into and my things on my porch was vandalized , told management but apparently they don’t care .the cameras on the premises don’t work lol so there’s no safety at all unless you have your own . Had my bathroom ceiling cave in on me and water was EVERYWHERE , they just painted over it and stated they tested for mold but idk how cause all they had was paint and a ladder . My room smelt AWFUL , but that’s neither here nor there . My air filter Hasn been changed in months after requesting it , finally has been changed . You pay for trash valet service but every morning I wake up it’s trash EVERYWHERE . But my main concern is the safety , what’s the point of having a gate if it’s going to be open majority of the time . I really wanted to stay here long term but after having my car broken into , rent money stolen and I communicated that but STILL charged a late fee is just WILD to me . I love Susan & Linda but Finley west is not worth the money at all ."

"Staying at Finley West was quite the experience. First off, we had a newborn a 3 weeks before we moved that was a light sleeper. The doors were so creaky. She would wake up almost every time we left her in the nursery. The kitchen area was small with basically little counter space. It's definitely different from the unit you'll tour. We had issues with the package locker when we first moved. Apparently, the manager would take packages and put them in the office without communicating with the residents or staff members. I would go to grab my package, and the lockers would be jammed or not be in the locker. Would then go to speak with the assistant manager Linda, and she would say contact the carrier. My partner witnessed this male yelling at Linda in Spanish in the office. She was trying to calm him down and listen to his concerns. I once asked Linda if she could check the other lockers just in case the carrier couldn't open the jammed locker and put it in another one. She said she didn't have access to do that. A few days later, it was the same issue. This day, she was able to open all the lockers, and my package wasn't in any of them. She told me to contact the carrier. Ups marked delivered in package locker . My partner was upset and went to talk about the package not being there. She wanted to know why she stated she couldn't open the locker on the day we initially asked, and now it's gone .She wasn't nearly as loud, cursing, or yelling like the guy was at Linda, just irritated. She told my partner that if you're going to talk like that, I won't be able to help you. Seems like one of those, "its cool when they do it,it's a problem when I do it" moments.The package would end up on our doorstep the next day because it was in the office. I went in on another occasion for a package that was supposed to be in the locker, and Susan checked the office and it was in there. The least they could do is send a message letting the residents know. They send out emails every month about residents not paying rent on time. Every email would say evictions will be sent out if no payment had been arranged.  Send those to the people it applies to and not the entire community every month. I shouldn't know that is an issue there. There were stray cats that roamed the community.  It smelled along the pathway to my apartments. We had a neighbor who was a dj and played the same beat all the time . Even  at 2 a.m.    I love subwoofers myself, but the beat was really bad and repetitive. I'm sure someone complained because we heard the police knock on their door at 3 a.m. once. I've never had an issue with pests while staying here.  Granted, we were upstairs. The community was quiet for the most part, and I never had an issue with crime. Overall, I would say these apartments aren't the worst. Susan was nice, Linda was something, and we didn't really deal with Ashlee since she came a little later on. I definitely wouldn't consider them luxury apartments, just a decent place to live."