Apricot Lane Boutique

"I ordered a pair of earrings that were damaged during the shipping process. I wrote an email not expecting much and Carlie was so apologetic (not that it was her or anyone's fault) and kind. I thought her customer service and promptness deserved a 5 star review!! She had a new pair shipped to me within the hour. I was shocked. I really appreciate it!!!! Things happen during shipping and she did not have to do replace the earrings. Or even replace them as fast as she did. I'm sure they are slammed for the holidays!"

"Gave up on shopping at AL Peoria. Was a loyal customer from 2009 - 2021 ish. Their customer service is terrible when you order online, and orders were 50/50 shipped according to their shipping policy. The quality of the clothes themselves aren't that great either unless you're buying the more expensive pieces and at that point, I would just go to a store where you can try them on and see the true fabric/color/style vs the edited photos that are done online. Sad to see it and wish this could go back to a local boutique owned by someone in the area."

"Bought clothes from their online store and went to return in store in Peoria. They don’t accept online returns- ok, but also they ONLY give in store credit for all returns! Ok, y’all got cute clothes but I’ll take my chances on Amazon, which makes returns simple and always provides returns to method of payment. I like to shop small, but a lot of the small shops need to get better with customer service and recognize the customer experience. So there’s that."

"Here I am after dealing with years of bad customer service from this boutique but continuing to shop with them because I love their clothes. Not at all surprised that they have 3 stars and similar situations below. This was the last straw for me. I ordered two items over Labor Day weekend on sale. Two days ago I get an email that one item shipped and one item was refunded. Absolutely no explanation, apology, or anything. I’m assuming since they take so long to ship they messed around and sold out of the item. This has happened to me before. Why they have an issue over selling items, I couldn’t tell you. So I emailed them two days ago saying that I was disappointed in how that was handled and would have at least appreciated an email explaining. I mean, that would just be good customer service. No response. I see below “they reply to emails in 12-24 hours”. Well, it’s been 48 hours for me so. Unfollowing everything. Done with this boutique. I can get clothes just as cute for cheaper elsewhere AND be treated like they actually appreciate my business."

"I’m livid. I splurged to buy something from AL Peoria for myself on Black Friday and am horribly disappointed. Nothing is what it seems on the website. The one shoulder shirt I ordered is a COMPLETELY different top. Not to mention the colors. The other shirt I ordered with the button front is the correct style but again completely different color. I understand they filter photos of the models but it TOTALLY doesn’t show the true color of the fabric. This one sleeve silky top is very cheap material and not even the same shirt. $42 dollars that I can’t get back for one top. All of these sales were final sale because it was a Black Friday deal so I am stuck with these clothes. Dont buy from here."