Arlo Buffalo Heights

"Been here for over a year, glad to be leaving. Worst apartment i have ever been in. Poor security in and around the apartment. Garage is broken very often. And they leave it open all day. Had items stolen from my vehicle. Car has been broken into. Saw 3 cars with all 4 wheels stolen, propped up on bricks. Doors leading into the apartment complex are propped open or unlocked. Stolen packages. Unhelpful management. Apartments have Poor insulation, so expect a high electric bill."

"Please find below a few of the issues we have encountered while living at Arlo: - Apartment ceiling continually leaking during rain -The HVAC system is inefficient and faulty causing us to incur a cost of 70$ extra per month on the electricity bill. - Parking Garage issues: Gate closed on top of one of our cars causing a ~$1.5K damage to the roof. Multiple cars got broken into and multiple cars got their tires stollen (pictured attached). My car was towed from the apartment garage because “they could not find my car registered in the app” mind you I was out of the country and should not be expected to have to register my car multiple times a year due to the fault of their own app service. After reaching out to the “virtual parking app” they told me my profile was erased. Did Arlo attempt to make the issue right? No they did not. Did they apologize for the inconvenience and economical burden? No they did not. - Security is inadequate in the apartment leading to almost 300-400$ loss of stolen packages. Neither Arlo or Fetch will take responsibility. -Subpar repair and old appliances in the unit leading to a faulty drying machine and multiple issues with leaking faucets in the kitchen. Attached you will find screenshots of tenants complaining due at the lack of safety at Arlo. After reaching out to Arlo explaining the issues we have been having and why we needed to leave for our safety and financial burden Laura Jones the property director informed us that she “empathize with our reasoning”. No apology attempt was made for the economical burden and safety scars this place left us. Below a list of the costs we had to incur due to Arlo lack of safety and responsibility towards their tenants: Vehicle Towing: $722.68 Vehicle Damage: $1500.00 Package Theft: $300.00 Motorcycle Saddlebag Theft: $115.00"

"My family has lived here for seven months now, and it has been a wonderful experience. Andria in the office has been a pleasure to work with and is so kind to my daughters. The public areas are generally clean and looked-after, including the gym and pool. We enjoy meeting other tenants at the complex events as well. And when we have any issues with the apartment, the maintenance staff is quick to respond and fix whatever is the matter. This apartment has been good to us."

"I would like to thank you for your kindness and professionalism. I was very impressed with how you handle your business. Brandon has treated me with the same professionalism and care as any other resident. The apartments are very nice! Any concerned I had, was answers and fixed immediately. The accommodations are by far my favorite. I definitely recommend living here! Communication is awesome as well."

"We moved in at the end of November 2023 and it has been a great experience so far. Andria toured the whole property with us our first visit and has been delightful ever since. She was immensely helpful during the paperwork process and is genuinely such a kind person. Any concerns we had was also promptly addressed and take care of by her. Thank you, Andria!"