Rockridge Springs Apartments

"We had a great experience with Crystal the leasing , was always helpful and she always understood our needs! I love my apartment."

"Just moved to Houston and was looking around. Went to four locations and they had the best rates and overall best looking apartments to match the price. The office agents are super friendly and welcoming. Mrs. Ashley helped me with an application . She took her time to explain and helped me understand the process of leasing. She showed me around the complex and I thought the place was pretty nice."

"Been living here for two years. Probably the best apartments in the area (which is why I’m giving it two stars) but the management will still try to screw you over. I moved in and had a dog, but when he passed away, they continued charging me for him, after I told them, for a whole year because I never noticed the fee continuing to show up on my rent payments. When I finally went in and talked to someone, apparently the person that I talked to had quit shortly after and never made a note about it, so now they’re fighting me on giving me credit towards my rent. It’s been two months since I’ve brought this to their attention, and I can tell they really just don’t care. I was supposed to receive the credit for this month’s rent, but they canceled it, because I was told they thought I had another dog because my friend would bring her dog with her whenever she came over. Why they couldn’t have just asked me about it, versus screwing me over? I have no idea. Be careful when having pets here and make sure everything is documented properly with the office!"

"Out of my 2years there management and maintenance haven't done there job i moved into the place there were inconsistencies with the refrigerator,cabinets A/C , and more. I reported all issues to management and they said they would fix it but they never did. They were often rude and dismissive and maintenence would only half do the job. We had fire hazards for outlets and leaky roof that started to mold . We reported and even after a year nothing was done. As our lease came to end they gave us so much trouble also refused to cooperate with our new place due to said "policies" . When giving our 30 day notice they lied about the day that we could give it and told us we can only do it on one specific day not before or the day after again due to said "policy". The lady couldnt even show me these policies stating she could not remember but she knows its policy".Then charged us petty fees of things that was broken and stained when we moved in. Everytime i went to the office i was given attitude and excuses and they definitely had favortism for their Hispanic tenants. I lived there quietly for 2 years with rent paid 2 weeks early every time. Horrible experience. RUN AWAY FROM HERE. I WOULD GIVE ZERO STARS IF I COULD. THEY SHOULD BE SHUTDOWN."