The Reserve @ Bellfort Apartments

"Was able to get my maintenance request fixed in a timely matter. Thanks for everything ya’ll do for the residents ."

"Elizabeth was very nice, she showed me 3 units even in the cold weather!! Very bubbly, informative! Great customer service!"

"My daughter is a college student residing here in the apts, we were told when she signed her lease that during office hours she could park in the front parking spaces. My daughter car was towed during office hours, due to wrong information provided by Crystal the leasing agent and we incurred a $305.91 cost to get my daughter car from tow. I spoke with the office manager Marisol on 4/2 and sent her an email on 4/5/23 as instructed and she advised she would get with corporate office but refused to provide us corporate information. I have had to follow up several times as we have nothing back from her. I called on 4/26 and Marisol told me “Oh I forgot to get with corporate” I’m like what I sent you that email weeks ago, so she asked for a few more days. I called again this morning and she says oh corporate said they will not reimburse for it. I again asked for the corporate information so we may contact ourselves. She refused again and said she would forward my previous email from 4/5 to them and we then would be able to see the email address for corporate. Since getting off the phone with her she responded to the email not with corporate info as she said but just quoting the lease and that they would not cover the cost. It is against the law for apt complexes to not provide Corporate information when requested by a resident or customer. Also, my daughter apt is infested with roaches as I went to visit her over this past weekend. This place is disgusting and has hookers out at night right outside the complex walking the streets and my poor baby girl who just turned 19 yrs old has to deal with this until her lease is up. Do Not Rent here. Never again. And I’m still waiting on corporate information that I have been denied 3 times now!"

"The customer service I’ve been shown has been outstanding! They were so helpful from the start of my application to me moving in. Any questions I had, they responded very swiftly and any problems that arose, it was solved promptly. Crystal is so kind and you can tell she truly cares about the tenants here and that’s super important. Sandra, the manager, is just as kind and helpful too. I can truly say I have never received this type of hospitality before at an apartment building and that’s the reason why I can see myself living here for a while. Outside of the customer service, the grounds are always kept clean and the units are kept very clean as well. The community is gated with security that patrols nightly and that makes me feel safe coming home. Thank you!"

"Human Trafficking Training help at The Reserve @ Bellfort Apartments. Sunnyside Mayor Sandra Massie Hines and Houston Police Department Southeast were invited guest."