Towne Plaza Apartments

"apartment management does not care about its tenants. in 6 months of living here I had 21 work orders. 2 of which were for AC. The apartments found it acceptable to let us go without AC in August for 4 days and then told us "if you cant live without AC go rent a hotel room". Believe the bad reviews and run - they fabricate their own work orders."

"This place has gone down hill since they sold it to Gates Co. I loved this place because the staff knew me on a personal level when I first moved in. 2018. The grounds were beautiful and everything was taken care of promptly. Gates Co came in and chopped down all the beautiful greenery. They never complete maintenance request but will say they did. This place looks like a graveyard with the amount of empty units around. It’s become ghetto. •Roaches Roaches Roaches! •Dog feces everywhere and they do nothing about it •Garage smells HORRIBLE •Gates are always left open •There aren’t any knobs on the doors to get in •Water is BROWN and constantly shut off •Pools closed by the city •Overflowing dumpsters garbage everywhere •Mail and Amazon packages stolen because the mailboxes are just OPEN! Honestly the price will get you, but you get what you pay for and that’s dirty water, roaches, and bad management. It took me a year of going up to the office every week after moving out to get my deposit back. The only hope I had was Karla who was nice and gave me corporates number (after 1 year of being out). The manager here was so unprofessional. Her and I got into a loud argument about my deposit with her basically telling me there is nothing she can do and nothing she will do. The management is the reason I left. DO NOT MOVE HERE!"

"This is by far the most horrible apartment experience I’ve ever had and still having. For over a year I’ve been complaining about a water leak above my bath tub that apparently was created by my upstairs neighbor who doesn’t use shower curtains. Took them 7 months to figure out it’s a pipe problem on the third floor. They’re so called plumbing and maintenance team that they apparently put a lot of money into, I don’t know why I was told that , don’t even know what they’re doing. I had mold over my ceiling and moldy water drilling on my wood floors in my bathroom ruining the wood. And I don’t know why someone wood put wood in a bathroom that’s a horrible idea. By the 10th month my ceiling was starting to fall apart and all they did was slap on some primer and Sheetrock and called it a day. Now it’s been 11 months and they did to fix the problem was literally get cardboard probabilities from the dumpster and they made that my new ceiling. And they put tape and nails to hold it down. This is ridiculous it’s a safety and health hazard and they do not care. Please save your money and time and don’t move in here. They won’t do anything to actually help you, they lie to you and say they have multiple tenants who have problems, and even if they do they should stop being cheap and actually fix the problem. But apparently that’s too much work or someone is running a phony business with non-licensed people."

"This apartment complex by far the worst place to live at, after they sold the property the personnel who took over just plain and simple doesn’t care about their tenants at all, multiple work orders and multiple complaints and they still don’t do anything about it but definitely will be reporting all of this to the BBB and the news so they can make this known because Houston people need to know not to waste their money or time coming to live here. Absolutely horrendous place and lazy maintenance guys and office people as well. I’m glad I no longer live there, saved myself headaches, money and time."

"Towne Plaza Apartments is under new ownership/management. If you are looking for an apartment this is the place to move. Come check it out. I moved here at the right time. Towne Plaza Apartments is on the upswing. This is a genuine review. I wanted something safe, convenient and clean. I give Town Plaza Apartments five stars. The convenience of 610, 59 & Westpark Tollway makes this place an ideal location. Galleria is 5 minutes away and downtown is 10 - 15. I came to the leasing office to inquire about an apartment. The ladies made me feel so welcome. The move-in was handled very smoothly and efficiently. The leasing office was so helpful and handled things in a timely manor. The maintenance team responds quickly to requests and the manager is tops with me. Not only did I get a great apartment but also beautiful landscaping, pools, gym and a computer room. The manager went beyond and above to ensure things were done. I am delighted to be here. I hope you make the right choice and move here."