Jackson Hill

"Inside the apartment was beautiful but it was not worth the hassle. The front office lost our application and we missed out on the apartment we wanted then to find out the specific person we'd worked with had not even entered our visit/tour into their system. That should have been the first red flag. Once we moved in, one of our assigned parking spots was on the 6th floor and people were constantly parking in it. When we reported it to the office, we were told the tow truck couldn't actually fit in the garage to tow the repeat offenders. The elevators were broken no less than half the week so you were drenched in sweat before you got to the 7th floor where you had to park when your assigned spot was taken. Construction was ongoing and loud enough to interrupt WFH meetings. Hallways and walkways were left a mess from construction but that was actually less annoying than the pet owners who didn't clean up their pet's urine or feces from the hallway. The complex stopped accepting packages and moved to a contract with Fetch which I constantly had issues receiving the packages which had been delivered. Towards the end of our time there the apartment complex reassigned our parking spot near our apartment even though we still had two months on our lease and were still living there, called greystar since the office hadn't addressed any concerns this far but could not reach a corporate customer service representative."

"Minus 5 stars! Beware, do not choose to live here please. A so-called luxury apartment complex charging almost $2k per month with endless renovations to their building and foundation issues. I was helping my fiancé move out on Saturday August 12th and as we were getting the last load of stuff from his apartment my car got towed in a matter of a few minutes. Even when the car was full of furniture and had boxes and lamps next to the car, the manager’s argument was “the car was parked in a no-parking zone”, which also happens to be the only area next to the elevator zone, so they expect you to break your back. The manager was completely irrational and unhelpful. Though it was clear after providing pictures that the owner of the vehicle was MOVING OUT the manager said there were no gray areas in the complex’s rules. After paying almost $300 to get my car back, I am confident my fiancé made the right decision to move away! P.S: What goes around comes around."

"Great place to live. The area is walkable, which is my favorite part of living here. I can walk or ride a bike to brunch. I can walk or ride a bike to our local HEB. One of the best BBQ spots (Truth) is within walking distance. We've even walked to a local bar for happy hour. The area is amazing. I'm not sure what is going on with all of the "caution" tape. I actually use the business office, which is an awesome perk. I love our apartment space, but we work from home and we need more space. The office staff are kind and responsive. I am also noticing that it is a perk that the front office collects your packages. Until you move out!!! Do not expect your deposit back. They make up things to repair to use your deposit. If you do not hire someone to plug holes from pictures or get someone in to do a deep clean, you will not get your deposit back. Also, if you still have packages being delivered to your apartment after you move, they will send it back instead of contacting you, even though you asked them to contact you and they promise they will. Summary: As long as you live in the building and never move out, the office staff is nice."

"We became residents in July 2021 when the property was still Fingers Company. When it became a Grey Star building everything went downhill. They ripped the walls for some sort of test under our unit and others, and all they did was put a garbage bag to cover it up and NEVER fixed it. There are red poles and yellow caution tape all over the complex that have been there for MONTHS & we were never told why or when it was going to be fixed. We had AC issues in the summer of 2022 that caused our electricity bill to be at least $300 for a 700sq ft apartment. One day we had a 85 degree apartment in JUNE and one of the maintenance men declined to come into our apartment due to our (friendly) dog, but never called us to let us know. I had to reach out to find out why the issue was not fixed. After our AC issues were semi resolved we had already decided we were not going to renew our lease which ended in July of this year. However, when a 3rd party company came around the complex to service the dryer, they were shocked when they saw our dryer vents were not connected and said that could have started a fire. We went to management with our issues, and we were absolutely gaslighted into thinking it wasn’t a big issue, but it was obviously big enough because they let us out of our lease FEE FREE early. I’m not a complainer because i’m usually a little too optimistic in bad situations. HOWEVER, when you pay for “Luxury” apartments you expect certain things to be taken care of. Which is a big reason why we choose to live in an apartment vs. a house. Honestly this place only gets 1 star due to a great location."

"What a great Location. Walkable to Buffalo Bayou park, close to downtown, Washington Coalition, Memorial Park, and River Oaks Shopping."