Tanglewood Place 5920 Beverly Hill Street, Houston, TX 77057

"I received informed delivery email regarding a letter from my power company on or about January 6 (as of January 14 I never received this letter). I also went to the post office and they don’t have it either. For the last six months or so I have also received mail for four separate people and a former business supposedly located at my address. Recently, I placed a note inside my mailbox because it appears there is no process here for your mail delivery person to know who resides in the apartment, however, they crushed the note the first time they put mail in my box. Beware, I have never had more problems than I have had while living at Tanglewood Place Apartments…The dumpster area is disgusting and people on property feed the stray cats that hangout here. You might be awoken by these strays meowing outside your bedroom window as I have in the wee hours of the morning."

"The property manager here is here is the worst I have dealt with in over 25 years of renting apartments. He constantly exhibits concerning behavior patterns of which I have attempted to reach out to the owners to speak with them about. The property manager exhibits passive-aggressiveness, silent treatment, and gaslighting behaviors. As single renter with no overnight guests my bill just for water, sewer, trash charges totaled more than $ 88.00 during December 2023 (almost as high for the previous 5 months or so). Bills here are astronomical; I contacted the property manager regarding concerns pertaining to the power company he recommended, also. His reply (in email), “[You should pay your bill] a lot of us are paying $ 250 to $ 350 per month [for electricity] for the heat wave months.” The hot water pressure at my kitchen sink was terrible upon move-in and after ripping up the kitchen cabinet, and ceiling; replacing pipes with polyvinyl tubing the hot water pressure was better for a short time. However, on Thanksgiving there was an emergency water issue; since that point now the pressure at kitchen sink is bad for both hot and cold water. There are also repeated problems with water and clothes washers not working. The property manager told me upon move-in that there is no management company here which is consistent with what I found while investigating the company we pay rent to. You pay rent to a company which does not appear to have any employees (beyond the property). Furthermore, further research describes Platinum Shield Management as a “foreign” for profit organization (in other words a business not based in the United States). My apartment also has german roaches (regarded as one of the most difficult pests to eradicate)."

"I’ve been living here for a little over a year now and I love the place, Charles and Meagan are the best you! Any problems I have got taken care of immediately. And Jose is always on stand by just in case. Highly recommend these apartments if you’re looking for a peaceful and quiet place."

"Great place for multiple reasons. Rent is reasonable. Apartments are well kept. Community is very caring and quiet. Management does a great job at fixing things in a pinch and getting people taken care of in a timely fashion. Lots of cameras here to make sure we are protected. I've been here over a year and a half and enjoy living here, especially since it's in the city. Would recommend anyone to live here. Lots of lovely landscaping. Small community and family feel with all."

"I am a current resident of Tanglewood Place Apartments going on one year and I must say it is the best place and management I've ever had the pleasure to experience. Mr. Charles Bruce the building manager for close to 2 decades is amazing. He keeps our community safe, clean, and secure. No roaches, clean and beautiful scenery for the complex. It's just an amazing place to live. It's in the heart of the Galleria close to public transportation and a great nightlife scene as well. You'll never have to worry about noisy neighbors because everyone here respects how great this community is and how hard Mr. Charles and Mr Jose who has been maintenance here for close to 2 decades as well. I love it here and you will too! Mr. Charles screens all potential tenants to make sure they will be able to thrive and benefit in becoming a member of our small knit community. Some people have lived here since the building was built so that just says alot about the owner of the building and who manages this property."