Cortland Med Center
9111 Lakes at 610 Drive, Houston, Texas 77054
About the Business
Cortland Med Center is a prestigious real estate agency located at 9111 Lakes at 610 Drive in Houston, Texas. With easy access to the MetroRail, this apartment community in Central Southwest Houston offers upscale features such as bay windows and nine-foot ceilings with crown molding. Residents can enjoy the convenience of being close to major employers like Texas Medical Center and Rice University, as well as nearby attractions like NRG Stadium and Downtown Houston. The community has received the Reputation 800 Award and the Kingsley Excellence Award for exceeding industry benchmarks in resident satisfaction. The professional and knowledgeable staff, including leasing agent KJ, provide exceptional service to make the moving process easy and enjoyable for residents. With beautifully designed apartments and a prime location, Cortland Med Center is the ideal place to call home in Houston.
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Contacts
9111 Lakes at 610 Dr, Houston, TX 77054, United States
Hours open
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Closed
Reviews
"Upon moving in I thought this was an overall nice apartment. I liked that they did events, maintenance always comes quickly and majority of the staff is helpful. HOWEVER, and heavy on the however, I’ve had packages stolen, my car has been broken into, parts stolen off my car (which maybe they timed it really well but I’m not sure how security doesn’t notice someone taking pieces off a car on a Saturday night), and now charging late fees to my account. I logged in to pay my rent on the 1st and they still had not posted my rent. I then have a WHOLE child so of course I’m not thinking about my rent that they didn’t post when I signed into pay originally. Today I get the late fee and call the office. You’d think they’d be compassionate to the fact 1. I haven’t been late previously and 2. My newborn is more important than your late fee. The manager I spoke with stated the fees were posted after 10:30am (forgot exact time bc again, just had a baby my brain is still everywhere), and asked me why I didn’t pay on Saturday. Of course I told her this upon starting the call. I expressed concern with the fact fees should be posted by the 1st. I shouldn’t be constantly checking to make payment if it’s due the 1st, I should be able to make payment on the 1st, anytime. At the end of the day, yes I paid late, but this office only cares about money & not their residents. I hope the extra $200 goes directly to the manager and that she really needed it since removing it from my account was not possible. All they can do is reach out to IT and let them know the funds should be posted by midnight on the 1st. Don’t let the nice appearance fool you. They lack compassion and your items will get stolen. I’ve probably had to pay over what it costs for a months worth of rent to replace car parts and a hat has been stolen between packages and my car. Shout out to the front desk guy who did grab my package and put it in the office when it was just left laying in the package room without me getting a notification. He’s cool."
"If I could give these people 0 stars I would. There is no way this place has not been investigated or reprimanded for all the code violations and safety violations. But let’s start with the fact that the leasing office has enough time to do petty stuff like vandalizing our cars with orange stickers with false claims. I noticed most of them said inoperable vehicle. I drive my car everyday to and from work yet you threaten to get it towed NEXT DAY while there is a clear parking pass right on my windshield! But when our cars get broken into (my car 2 times) or damaged (stole both side view mirrors & emblem) or stolen, they can’t do anything about it. This place has NO REAL SECURITY HERE! In the time I’ve been here people have been robbed, homes invaded, kids and adults shot on premises multiple times, and constant domestic abuse reports but nothing is done. Yet they make the time to watch people’s cars to put stickers on them? When the apartments are falling apart, craters in the roads, rodents all over the property, criminal activity running rapid and still no resolve! These people are complete jokes and unprofessional do not sign a deal with the devil or “ANGEL” you will regret it 100% guaranteed."
"My experience at Cortland Med Center has been absolutely incredible. My leasing agent Veronika has been so helpful with a smooth move in process. Before the actually move in Veronika gave me great detail regarding the property and gave me a tour. I fell in love with the lounge area, 24 hour fitness center, island pool, and the modernized room. I would definitely recommend this location if you’re looking for an apartment."
"The reviews regarding silverfish are true. Also, my unit in building 15 had mice and tree roaches. The tree roaches got in through pipe openings. They were impossible to get rid of. Don’t believe me, look under/behind your oven and fridge. If the unit smells heavily of paint before you move in, don’t sign the lease until you walk it without fumes. The fumes hid the scent of mold in my unit and it exposed itself within a week of living there. My neighbors smoke came through the attic and filled my master bedroom closet and bathroom. They did nothing but send very generic emails and claim they were going to do a walkthrough (which they never did). The building is not a quality constructed building which is why the smoke comes into your apartment. I never dealt with that issue ever! Another reason to let fumes subside before signing your lease. Also, the appliances are refurbished from what I can tell. The fridge ice maker never worked right and had mold on the rubber seal. The dryer was always clogged and would take two times to dry my clothes which increased my heating bill. I’d honestly recommend District 28 or a different community if you have kids. This property was not up to par for having a toddler. And I was constantly paranoid about my son’s health. I’m truly posting this review for parents because I wish I paid more attention. I wouldn’t have spent the time and money to move in just to move out 15 months later."
"We lived in a 1 bed/bath and then a 2 bed/bath between 2019-2022 here. It is a great location from the med center, fannin rail station and hermann park. The rent was comparable to similar size units close by. The front office staff were nice and professional. The group taking care of service requests were timely but not sure if they were equipped for all problems and would often just pick the easiest or cheapest solution (ie pest control). The appliances were good but we did not like the ice jamming in the freezer (common problem with that model) and the stovetop that easily scratches and is difficult to clean. The oven had a chemical smell that never quite went away so we just did not use it. Things like the air conditioning are not regularly serviced and you have to request filter changes. The windows were never cleaned even when we had just moved in. Bug / pest control was an issue. We frequently got wasp nests and ant hills and mosquitoes around the neighborhood. Saw a few cockroaches but not within our apartments. Armadillos often running around by the ponds. Tenants did not respect the no smoking rule and the community frequently had secondhand smoke or the stench of marijuana (especially by the pool) just walking around. The pool and amenities around were also poorly maintained mostly because of tenants again not following rules and creating messes - wish these were enforced more strictly. There would be broken bottles and throw up and dog poop frequently around the pool and sidewalks. Noise pollution was also common but really depends on who is staying in the adjacent apartments. Trash would just pile up by the pins and invite vultures, insects and stench to the general areas. Tenants frequently walked their dogs without leashes and a dog chased my toddler once for no reason. Once someone was evicted below us and their belongings were just left outside for a week. Another time 9 police cars were lined up to investigate an apartment with K-9 units and several guns in the middle of the night. There was also a shooting at the pool but reportedly not involving tenants. Security was not too serious with the gate frequently being broken or open and a car with flashing lights just parked by the entrance overnight some nights. Parking was always an issue (hard to find a spot close to our apartment would have to walk past several buildings to get to our place) and there were several break ins to others cars or totaled cars that just sat in the parking lot for months. Safety and cleanliness and behavior of other tenants were all reasons we ultimately left."
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