The Halstead,

4620 North Braeswood Boulevard, Houston, TX 77096

"I don't know where to begin with this complex. I lived there all of 2023 and this was by far the worst experience I've had in an apartment. Move in was a nightmare and we weren't allowed to sign the lease and get our keys until 5pm on the day of move in listed on all our paperwork. Newly renovated units include drawers that aren't measured properly so you can't use them, outdoor light fixtures in the showers, Upstairs neighbors threw parties until 3-4am, landscaping in the complex is horrendous, packages are just left in piles in the lobby, trash service doesn't check every hallway on designated nights, and then trash chutes are constantly full. Maintenance marking work orders as complete when they never even walked in the unit, the pool was constantly dirty...we had to threaten legal action to get our deposit back. Overpriced for the quality of the unit and customer service. The sad thing is, open and honest communication on any of these issues would have lessened the sting of any of the above instances."

"HORRIBLE customer service!!! I don’t understand when people get in a role that requires customer service. And don’t like the job or the people that are being serviced. I walked in today to see a unit both my friend and I. We were not greeted and jayiden had a very unwelcoming spirit. Very negative and dark. Like she doesn’t want to be at work. I had to say something about her attitude for her to fix it a little and do her JOB. She was very rude. I seen other reviews online and the front office seems to be an issue. Ladies or whomever this may concern if you’re not going to do your job you should probably find another one. Especially one that doesn’t allow you to interact with people; since y’all seem to not enjoy customer service. There are brand new apartments; in better areas all around Houston. Go where you are appreciated and welcome. Or maybe they just don’t like people of color (blacks)."

"Whatever you do....DO NOT MOVE TO THIS PROPERTY!!!! I would have given it -10 stars if that was an option. The Management is rude and unprofessional. The other review are correct. They are nice until you sign the lease and then could care less about any tenants living here. I have lived here for one year and same as other reviews- they want to raise my rent 200 dollars a month. Website is listing it for 400 less than what there early bird offer is.....WHAT A JOKE! Not only is the management rude, this place is a dump. There is trash everywhere and the property is never maintained. I tried to use the pool on multiple different occasions and it was too dirty and dangerous to even think about it. It had to be closed. It looked like pond water. There is a wasp infestation all over the property. In addition to all of these things there is pet feces all over the property with the occasional smell of marijuana down the hallway that me and my daughter had encountered a handful of times. I am only writing this to help avoid anyone else from making the mistake I did which was move into this place."

"Ms. Juanita!!!!! Her motherly love, patience, and guidance really made this place feel like home!! I wasn’t all the way sold for my own personal reasons, but she solidified it. The entire front office is just full of life and love. I’m so excited to call this place my home!! Also, the property is literally stunning in every aspect! Beautiful floor plans!"