Hardee’s 1413 Knox Highway 9, Galesburg, IL 61401

"First impression as my husband and I walked in (3/1/24 at 7:57pm) was that the dining room was blocked off, yet the restaurant was open. The woman's restroom closed as the manager cleaned it; yet, restaurant is open. Restaurant says open until 10pm. Order our food and question the price because our order was for the 5 tacos for $5.99 and 2 milkshakes. Bill was $18.00. Well milkshakes are $5.00 each. OK. We understand. My husband asks if he can just take one of the milkshakes off. (He had handed the cashier, Calie, the money already and she was fast. Lol) I look at my husband and tell him, "well Babe, I hear them making them already." He then says, OK, it's OK then. But, he says under his breath, wow that seems a lot for a milkshake. The cashier, Calie, says, and I quote, "well, you ordered it!" Sooo. I have worked in the restaurant business for the past 20 years, as I told her so. I simply stated, "I did your job for 20 years, you are customer service, you do not say that!" The manager, Felicity, steps in makes ol' Calie girl go to the back because she was literally getting ready to start a fight in the middle of this restaurant with us. My husband demanded his money back, and to cancel the order. The manager, Felicity, gave us our money back, but did so as she stated, "don't cuss at my employees!" Um, what kind of place does Hardee's have here? I never, in any way, cussed at any employee. This place definitely needs some employee turn around. Ridiculous. 3/2/24 I would like to add to the owners reply to my review. I had submitted this information through customer feedback on Hardee's website at the same time I posted this review yesterday. Hardee's Corporate sent me an email this morning letting me know that my concerns would be sent to the owner; you. Now as the owner, you are telling me to go back to them. I don't think you want me to do that. For goodness sake!"

"I got a large fry, drink, and burger for $14. Nothing was fresh, nothing was warm. It's been a while since I've eaten fast food so maybe I've forgotten the taste, or lack of, but the burger tasted like a print out."

"I unfortunately already forgot his name because I was in a hurry, but the morning manager on 2/13/2024 Was very respectful and helpful along with the whole working team. The store was well kept in the food was well-made. I’m a truck driver who takes this route a lot and Will definitely be stopping here again"

"It was empty on Sunday at 1700. I ordered 5 tacos because thats all they had for the red burrito menu. But they didn’t have crunchy. Would soft be ok. Sure I say and then complete my order. Well its a dollar more for soft tacos even though they didn’t have what I asked for and there’s no burritos at red burrito."

"Walked into hardees this morning first thing I noticed was they had 5 of every sandwich already pre-made sitting in the warmer. I thought to myself I wonder how long those have been there? I was hungry and in a hurry so I gave them the benefit of the doubt and ordered my loaded omelet biscuit. He grabbed one from the pre-made pile and stuck it in the sack. I again said to myself " great" as I was in a hurry I left and headed down the road. I opened up my bag looking forward to how great hardees biscuits are. I immediately could feel the biscuit in the wrapper was not warm at all. My heart sunk. I also could tell the biscuit was hard as all get out. Once I open the wrapper I could see the biscuit was over cooked and hard I could not even bite into it. I was very disappointed I had to throw away the top of the biscuit as it was inedible. And the egg was rubbery By this time I was on the highway a mile away and could not return the biscuit. I'm very disappointed as I know how a hardees biscuit should be as along time customer. I get it if your busy you might pre-make a couple of biscuits but it was just me and 1 other customer in the building"