McDonald's,

10 East Sycamore Street, Canton, IL 61520

"On February 19, 2024, I was assigned an order from McDonald's with a pickup time of 11:51 AM and a delivery time of 11:56 AM. However, due to delays beyond my control, the order was not delivered until 12:13 PM. Subsequently, around 12:25 PM, I contacted DoorDash to address the ongoing issues I have faced, followed by a call to McDonald's Corporate around 12:45 PM to seek assistance. Unfortunately, my experiences have been marred by severe mistreatment, bias, discrimination, and racism, which have left me in a state of constant fear and anxiety. These issues include: Racism and Discrimination: I have been subjected to derogatory remarks and discriminatory behavior based on my race. Comments such as "make him wait, he's not white," and "get border patrol" have been directed at me, creating an environment of hostility and exclusion. Moreover, I have endured demeaning looks and slick racist comments, which have deeply hurt and marginalized me. Unfair Treatment and Bias: Managers at McDonald's have exhibited biased behavior towards me, mishandling my food orders and displaying aggression by aggressively throwing food orders at me. Additionally, during a job interview at McDonald's, I was asked invasive questions about my age and race, indicating a systemic issue of bias and unfair treatment within the organization. Fear of Retaliation and Safety Concerns: The pervasive atmosphere of racism and discrimination has instilled in me a profound fear of retaliation and even physical harm. I am constantly worried about the repercussions of speaking out, including the possibility of law enforcement being called and facing unjust arrest or trespassing charges. This fear has had a debilitating effect on my mental health and overall well-being. Lack of Support and Resolution: Despite my attempts to seek assistance from both DoorDash and McDonald's Corporate, I have been met with dismissive responses and a lack of meaningful action. Support specialists have acknowledged instances of racism and discrimination but have failed to provide adequate solutions or address the root causes of these issues. The resolution offered thus far has been insufficient, leaving me feeling helpless and vulnerable. Witnessed Discriminatory Behavior: In addition to the mistreatment I have personally experienced, I have also witnessed McDonald's employees making derogatory comments about mixed-race workers in front of customers. These instances further highlight the pervasive culture of racism and discrimination within the organization. I guess this is a very common thing in Canton, ILL. What a shame."

"The McRib is back, but the sauce is still on vacation! 5 of my last 6 drive thru orders were either shorted or messed up! When am I gonna learn? $28.00 for 3 cold, 1 unfinished sandwiches and 2 cold fries? At least the cokes were good. Friendly people working, but they can’t handle the volume of having 2 lanes."

"Last two times we've been here the fries were cold and stale. No salt. My wife's burger had a glob of seasoning in one place on the patty, and she almost choked. Kid working in the back was bragging to another worker about all the fights he'd been in and all the girls he'd been with. Foul foul language that nobody seemed to be in charge of controlling."

"I like to fix my own iced tea and they keep it behind the counter. So I left without having t e a. I was also going to eat"

"Awful experience, will never go to Canton McDonald's again!! I'll drive to Havana first! I was owed some food items that they covered in so much salt that they were totally inedible! Called and they took my name! Went in to get....inside of lobby smelled si bad!! Ordered and then was told under new owners and she needed receipt, never was I told to keep the receipt or else I would have! She pretty much called me a liar! BELIEVE me, I don't want McDonald's that bad! Inside restaurant was awful...smelled and trash on floor everywhere. All over $12.00 plus I was going to order other items. Lost my business and anyone else I tell!"