Walgreens

"The pharmacy attached to this store is a joke. I say that because most of the pharm techs that work here and pharmacist, all lack decent customer service skills and professionalism. The only person who is helpful is the Pharmacy Manager, J, however, he is not always at this location. It is clear that this location suffers from staffing issues, however, it's not the job of any customer to be empathetic to that, especially when the customers are being treated poorly. My last encounter I had here was with a lady named Betsy. She claimed to be the Pharmacy manager. She is not, and I found that out when I called to report her to the customer service line. Betsy had an attitude from the time she walked up to the pharmacy service window. She would not give me any clear answers in regard to any of my prescriptions, she lied several times during our encounter , and got loud with me when I called her our on her unwillingness to help and rudeness. The best thing I did for myself was request all of my prescriptions be moved across the road. I refuse to patronize this location."

"This pharmacy is broken. It is not fit to be handling people’s medications. Teresa especially needs customer service training. She said out loud in front of customers “what’s with all the cranky people today” after a sweet old man tried to ask questions about his vaccine. He was confused about his wait because he had an appointment. Teresa barked at him to keep waiting and then began huffing and puffing and proceeded to say loudly “LORD HAVE MERCY.” The older gentleman man was simply inquiring about a time frame and trying to cancel it because he couldn’t wait any longer. Again Teresa had zero empathy, and nastily said “because that’s the way they make us do it!.” She just walked by him and was not willing to answer any of his questions or cancel his appointment as he requested. Teresa then proceeded to help another guest who had no issues picking up his prescription (unlike everyone else who were standing around waiting for the pharmacist). The man simply walked up and Teresa told him in front of everyone “we need more people like you.” She proceeded to say it 3 different times so that everyone waiting in earshot could hear her. Suggesting that everyone else waiting were not ideal customers. In conclusion, if Teresa is this worn out in customer service she should not be in this profession. Thankfully the young woman who was helping me (Jaimie) was much more professional. My order # stated that I had to call the pharmacy. Unfortunately, after calling and waiting on the phone for over 15 minutes I was hung up on. This has happened to me before as well. I ended up driving to the store and when I asked the woman why I was hung up on she looked over to the then ringing phone and stated “because we are helping people in the store” and I stated that wasn’t right and there wasn’t a manager to speak with about being hung up on because it was the weekend. She further said “we need more help.” The overall issue is, this Walgreens is absolutely not fit to be running as a pharmacy if they can’t staff properly in order to meet the most basic requirements of a pharmacy, which is to fill prescriptions. Please begin to staff your pharmacy properly, your customers are frustrated and so are your workers."

"I paid for a 90 day supply of meds, received a 30 day supply. I called and told them they messed up and I wanted my meds that I paid for. They said they needed to review security footage and would call me back. 48+ hours later no call back. I called them again, waited 15 minutes, someone asked if I could hold, waited another 5 minutes and the line disconnected. Writing this while on hold again except I'm at bottom of the call center having to wait longer than the first call. Will not be returning here. Update. I called 3 times, the line disconnected 3 times. I called two days later and spoke with someone, they said my meds would be ready for pick up whenever. I went in the store later and the worker said they didn't have anything for me. I spoke with another worker and told them what the person on the phone said about meds being set aside on the pharmacist's bench. They did find my meds and I got what I paid for. I never did receive a phone call to me saying all was fixed. They corrected their mistake which I understand happens, especially when so understaffed and insanely busy. Pharmacy needs more employees, more competent employees."

"Came here because I needed to get a steroid for my cat that she's been on for awhile, and it's the closest pharmacy. They took the script and told me to come back in an hour. I come back and they tell me it's not ready and to come back tomorrow. Return the next day and I get told that the steroid is "out of stock" and to yet again try tomorrow. Same thing, except when the pharmacist walks away I overhear her get told by her coworker that they don't carry the right dosage for a cat, I guess she thought I didn't hear because she says again "it's still out of stock, try again tomorrow". So it's not out of stock, they just don't carry it. I ended up having to get a new script from my vet so I could go somewhere else, because my cat could've went into shock from not having her steroid. Other pharmacy had it ready within one day. It's been over two weeks and I called the automated Walgreens number for the heck of it, and it said "we're still working on it" What a joke. Very disappointing and I don't think I'll come here again. Dishonest and putting lives at risk, you guys should be ashamed of yourselves."

"The absolute worst customer service in the pharmacy! Rude and unprofessional!! We put in an order online at 4:30am and still didn’t get it by the time the pharmacy closed at 6pm! We were told it was in a safe and no one could get it out! This is unacceptable and irresponsible of a store to not have someone who can provide the appropriate services! The tech simply said, come back in the morning and it might be ready then! If I could give them a zero star, I would! I’ll be finding myself another pharmacy because this Walgreens should be the next pharmacy stores to go under! You suck!"