Rock City Auto Parts,

2535 20th Street, Rockford, IL 61104

"Bought an engine for a Jeep, paid to have it shipped out. The engine was bad, knocked like the crank was broken in 2 pieces. Called Kevin and assured he have another engine sent out. After about 5 promises of "It's on the truck on it's way to you", we finally realized after 2 weeks that there was no engine on the way. Also, that's when they started ignoring the phone calls. Needless to say, we had to get another engine somewhere else. I had to file a chargeback on my card to which they fought. They said since we said the motor was "in working condition when we signed for it off the freight truck" that it was now OUR PROBLEM. How can you determine an engine is in working condition when it's on a pallet? Mike runs blocker for Kevin and goes along with the lies and deceitful practices. Kevin is never there when you call. After calling and getting heated, Mike hangs up because he doesn't want to hear about it either. They never ran the engine before they sent it like they stated. They have my money for now. Check out Yelp reviews for a better insight to how they operate. Next step is to talk to the state attorney for Illinois and see if this is the type of transaction they allow. EDIT And they then bash my integrity for ripping ME off. Lowest of the low Attached are pictures of the inside of the oil pan and engine. The piston was broken on the #6 cylinder and the skirt ended up in the oil pan. Clearly proving they never ran this engine."

"I called and was told right away that they had the door I was looking for in exactly the color I needed. I paid and was called the next morning letting me know it was ready. I arrived and was in and out in a matter of minutes. Perfect fit. Thank you!"

"I have never had better customer service from the counter guy of the year in my eyes, Mike Vega. Mike went above and beyond reaching out to his other sources using my vin number to make sure I was getting the right part ( transfer case) before I left the buisness. I will most definitely be getting my parts here from now on and you should do the same as well. Great meeting you today Mike keep up the great professional work ethic"

"Very knowledgeable and helpful counter staff. Always busy so you can clearly see their expertise is in high demand. Found my best price for wheels. Worth their weight in auto parts!"

"I had the best experience today at Rock City Auto. Kevin was able to accommodate me coming from Milwaukee WI even though I did NOT follow his instructions. Still a very nice man and they had a hood EXACTLY the color I needed at a VERY reasonable price. If I’m ever in need of parts again, Kevin @Rock City Auto Parts is my first call. Thank you Kevin!!!!!!"