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Lowe's Home Improvement
9700 North Alpine Road, Machesney Park, Illinois, United States
About the Lowe's Home Improvement
Lowe's Home Improvement in Machesney Park, Illinois is a one-stop shop for all your home improvement needs. From furniture and hardware to home goods and more, this store has everything you need to spruce up your living space. Located at 9700 North Alpine Road, Lowe's offers a wide selection of products and expert advice to help you tackle any project with confidence. Whether you're looking to renovate your kitchen, update your bathroom, or simply add some new decor to your home, Lowe's Home Improvement has you covered. Visit us today and let us help you make your house feel like home.
Photos of Lowe's Home Improvement
9700 N Alpine Rd, Machesney Park, IL 61115, United States
Opening hours of Lowe's Home Improvement
Monday:
06:00 - 21:00
Tuesday:
06:00 - 21:00
Wednesday:
06:00 - 21:00
Thursday:
06:00 - 21:00
Friday:
06:00 - 21:00
Saturday:
06:00 - 21:00
Sunday:
08:00 - 20:00
Reviews of Lowe's Home Improvement
"This store has changed. Only self checkout is open which often has broken kiosks. There’s a hundred employees standing around not going out of their way to help. I had a couple good experiences here a couple years ago but I’ve recently had two bad experiences at the return desk. One was for a defective item needing replacement. The man helping me wouldn’t even call me back when I was reaching out to the vendor about how to replace the item. Then recently, I was not offered store credit for a small amount of extra lumber for a project with the purchase being over 90 days. Have never had these issues at Home Depot or Menards."
"Great store 1 issue I have signed up for military discount 4 times but next visit gone go to customer service they can't find it I did 30 years in us Navy retired have I'd card but keep falling off your list"
"Not sure why I even shop here anymore. Well shop/work here since there is never a yo checking out and you have to use the self checkout. Call for assistance no one shows up. Website is rarely correct. People who do work there seem to hate being there. Employees wondering around with other employees doing nothing but talking to them. I’m sure there are some good people that work there just not sure I’ve seen them."
"Had a small order I purchased online. Went to the pickup area checked in and waited 15 min. Called into the store,it rang at least 40 times before someone picked up. Then the kid said it would be faster if I just came in. Being disabled I chugged my bad knee in and got my items. They were not busy. The phone was ringing off the hook and no one was answering. Geez Lowes, I won't shop at Home Depot anymore and this store won't be my choice again. Hello Menards. I didn't have time to talk to the manager since I wasted 30 minutes waiting for someone to get things done."
"The most nightmare of an experience I have ever had. Do NOT use Lowes for floor installation. We thought we were using a reputable company but they subcontracted out a company called Ultimate Home Services who subcontracted out a company called “Shine at Home Cleaning” to install our LVP flooring and in the process caused $17,000 worth of damages in our home. We are located in Roscoe, IL. They poured concrete on the floor and it leaked through the floor into our basement and was raining concrete onto our belongings and carpet. Not one worker spoke English, and they were using my husbands tools without asking or having permission. They tracked concrete throughout our home- on the walls, onto our wooden bannister, concrete footprints on our front deck, back deck, driveway, bathroom floor (since they were using the bathroom), and all over the carpet. On top of this, they were walking through the freshly poured concrete to get to our bathroom so it was all messed up right away anyways aside from tracking it into our hallway. They also were trying to dry the self leveler with my husbands Milwaukee leaf blower without permission. They also went down into our basement and closed the door to try and hide that the concrete was dripping down there. They took my brand new never been used Bissell spot cleaner that I just received as a wedding gift and had in the basement with all of our gifts since the upstairs was being worked on and sucked concrete into it as well- using it without permission AGAIN. This all happened in August 2023 and we are STILL fighting with Lowes corporate claims to pay for the damages. To fix the subfloor alone, we had to pay a contractor $9400, and Lowe’s is only offering $2,000 to fix it. So far we have had to spend $7,400 out of pocket for that, and we still have to replace our carpet since we’ve been told the concrete cannot be cleaned out of the carpet, paint the walls and deck since they have concrete, buy a new Bissell Spot cleaner, and reseal the driveway. The costs we have been quoted is another $7500 for all of that. We are newlyweds and had just moved into our home a month prior to this incident occurring- so we have been living in our home with bare subfloor for the last 14 weeks because of Lowes Corporate being so awful. We have over 100 photos but here are just a few. Please do not make the same mistake we did- find a local and reputable place to install your flooring and DO NOT sign a contract with Lowe’s to install anything. Please feel free to share!!"
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