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Guler's Appliance & Mattress
4435 East State Street, Rockford, Illinois, United States
About the Guler's Appliance & Mattress
Guler's Appliance & Mattress is a premier furniture and home goods store located at 4435 East State Street in Rockford, Illinois. With a wide selection of top-quality appliances, mattresses, and furniture items, Guler's is your one-stop shop for all your home furnishing needs. Whether you are looking to upgrade your kitchen appliances, find the perfect mattress for a good night's sleep, or furnish your home with stylish and comfortable furniture, Guler's has everything you need. Our friendly and knowledgeable staff are always ready to assist you in finding the perfect items to suit your style and budget. Visit Guler's Appliance & Mattress today and experience the difference in quality and service for yourself.
Photos of Guler's Appliance & Mattress
4435 E State St, Rockford, IL 61108, United States
Opening hours of Guler's Appliance & Mattress
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Closed
Reviews of Guler's Appliance & Mattress
"Shop local, pay extra. For the small amount extra paid, I would choose Guler's every time for appliances. Their service and delivery crew are top tier, unlike the big box stores where your new appliance is damaged and neither the store nor the third party delivery company will take responsibility and instead blame each other."
"We recently purchased a fridge and oven from Guler, drawn by their promise of personal support and easy access to assistance—a refreshing departure from the impersonal service often found at big box retailers. Regrettably, our experience has fallen far short of the high standards suggested during the sales pitch. Our salesman, Mitch, has been consistently unresponsive and seemingly disinterested in addressing our concerns. The oven arrived at the store without our knowledge, and we only discovered it was ready for delivery after initiating contact ourselves. The fridge, initially promised last month, was then delayed to early this month, a deadline that has since come and gone without delivery. Despite reaching out to Mitch for an update, it's been five days, and we've yet to receive a callback. Most disheartening is the lack of proactive communication and the dismissive attitude we've encountered when seeking updates. Each interaction has left us feeling like an inconvenience, rather than valued customers. While I understand that delays can occur, the lack of transparency and subpar customer service are inexcusable. This experience is in stark contrast to Guler's initial promise of exceptional personal support. I am writing this review in the hope that Guler takes this feedback to heart and strives to improve its service. Potential customers should be aware of the possibility of such experiences. We still hold out hope for a resolution to our ongoing issues and for the betterment of customer service for future patrons."
"Awesome to work with. Exceptional service and lower installation and haul away fees than the big box stores. Been in business since 1936 for good reason."
"I have to share what a great experience I had with the repair work that was done. We have a GE Cafe refrigerator that the freezer icemaker went bad. We called Guler appliance. Joe was our service tech. He troubleshot everything that could have possibly gone wrong. He came to the conclusion that it was the icemaker itself. They called back to install it. It works phenomenal. Thanks Joe you for your hard work and dedication."
"Zach & Josh were wonderful with the delivery of our Refrigerator. They were very nice and answered all of my questions. Excellent service. We will not shop anywhere else. We also love the new location that Guler's is now located at on East State Street, Rockford, IL."
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