Walgreens,

1700 1st Ave, Rock Falls, IL 61071, United States

"Truly appreciate the staff here for going above and beyond to fill my husband’s prescription. The first three Walgreens did not have his medication in stock and even with computer systems down the Rock Falls Walgreens took time to authorize his prescription and fill it while we waited. Excellent customer service! Thank you !"

"We had a script sent in 3 days ago…now we’re told it’s out of stock. Didn’t you know that 3 days ag?! This is not the first time! Now we are calling everywhere, and Will be traveling somewhere I hope!"

"Staff was friendly, and store was clean. Nice ice cream selection."

"Nothing but problems at this store. Went to Walgreens tonight to pick up called in prescriptions. Pulled to the window and kid was on the speaker phone and wasn't saying anything to anyone. I was at the window. After about 10 minutes someone came to window. Looked around and said my prescription wasn't ready. I asked when will they be ready? They asked the pharmacist and he said 8. So went for a ride and came back half hour later and they still weren't ready. Was told pharmacist was behind. Why did they say 8 then. Now tomorrow we are going to have to dodge storms to get them. Other times we went, it took about 15 minutes for them to find them. Also was behind a car that evidently the people who work in there are also personal shoppers. We waited for half hour while lady working messed up customers order and had to go back and get the right stuff. It was all over the counter. This place has become so horrible. This is our last pick up there. Not going back."

"After multiple times of having them tell me my insurance will only pay for a 3 months supply after I confirmed with my insurance it will cover a 1 month supply, I am moving all my prescriptions from this terrible business. I would not recommend. There are still plenty of other options out there that communicate better with the customer and not try and get more money out of you by telling you falsehoods about what your insurance covers."