Wendy's 2602 East Lincolnway, Sterling, IL 61081

"I remember coming here pre-2020. It served high quality food and had excellent staff. However I swear there's a lack of proper management or discipline nowadays. The restaurant is run by almost all teenagers now. Unprofessional and sloppy. If you want real service or food around here, McDonald's is down the road."

"I don’t usually go to Wendy’s but today something had me craving a chili bowl. This is hands down the best Wendy’s I’ve been to in a long time! Bathrooms were clean, the lobby was clean and the staff were polite and awesome. I’m not from here but if I ever pass by again this is the Wendy’s to hit! 10/10 will visit again!"

"I rarely frequent this store as a customer. As of late I am there frequently as a Door Dash driver. A certain “lady” employed here as a manger has got some serious issues to address. I reported her directly to Door Dash for her highly disrespectful and more importantly unprofessional behavior. I took it upon myself to speak with a separate manger today regarding her behavior. The “lady” I’m referring to with the serious issues is there frequently as a night shift employee I’m assuming and appears to be possibly 50 years or older. This store's staffing situation and her inability to have an order even started when I arrive is not my concern. In fact, the first time I encountered this “lady” she said we don’t have Door Dash."

"Wendy's recent offerings fell disappointingly short. The potatoes were dried out, the chili tasted like basic tomato sauce, and the burgers were overcooked and dry. This experience left me questioning the overall quality standards at Wendy's. It's a shame to see a well-known fast-food chain serve such lackluster fare."

"It was slow to get through the drive thru. I asked for ketchup which added another at least 5 minutes to the wait. I thought maybe they were going to the back to grab it.. after the wait the worker returned and grabbed it from the counter at the drive thru. Not sure what happened. I understand restaurant workers aren't paid alot, overworked, and usually under staffed.. so I don't like saying this but I felt the hygiene of the workers, of the few workers I came in contact with, could definitely use some improvement."