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Westmount at Mason Creek
21500 Park Row Drive, Katy, Texas, United States
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About the Westmount at Mason Creek
Westmount at Mason Creek is a premier real estate agency located at 21500 Park Row Drive in Katy, Texas. Live carefree every day in our one, two, and three-bedroom apartments with impressive finishes and resort-quality amenities. Embrace a vibrant new lifestyle in the perfect Katy, Tx location, just minutes away from decadent dining, endless entertainment, and vast shopping options. Explore nearby attractions like Katy Mills Mall, LaCenterra, Topgolf, and Andretti Karting and Games. Come home to Westmount at Mason Creek and experience luxury living at its finest.
Photos of Westmount at Mason Creek
21500 Park Row Dr, Katy, TX 77449, United States
Opening hours of Westmount at Mason Creek
Monday:
09:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Westmount at Mason Creek
"I guess i was too premature in my praises earlier! This place maintainance and turn around time with issues is highly unprofessional, and some if one of the staff are lackadaisical and arrogant. I have had a gapping hole in the roof of my bathroom with the cardboad they used in covering hanging out and the hole staring back at me for a week and half. I had called and said all soughts, and nothing has been done so far. To believe i dont get progress reports, i was just left with a gaping big hol, and nothing has been done. I sent pictures and a mai, and ididn'tt get a response. The leasing officer, when i called, said she saw my mail, but she didn't respond, such insolence. Finally, it takes the maintenance crew roughly 12 days to respond to your service request. The roaches and charges are something else!. You have to call the umpteenth time for them to pick your calls."
"I wasn’t going to write this review, but I want to warn people of this horrible complex. I’ve lived at this complex for a total of 7 months. It has been a nightmare since day one. I was not informed that my unit was being renovated. When i was finally able to see the unit, I initially thought everything was fine. I was told the entire unit was wood floors, and that was a lie. On top of that, my partner had their all four tires and rims on their vehicle stolen. I turned to the complex for help, because they had not fixed the constantly broke back gate in the complex. Basically, I was told they weren’t liable for thing being stolen in the property. But it was definitely their responsibility to ensure that the complex was secured. Why pay for a gated community, when the very thing that’s supposed to protect you is breached. The second issue is the roaches and charges. I’ve put in multiple requests for the roaches in my unit. I was first told that pest control would not enter my unit because of my dog, but there are multiple residents with dogs. We are being charged for a service that I’m being told I can’t use because I have a dog. Even after I kenneled my dog, I have a recording of pest control never entering my unit on the day of inspection. To paint a picture of how bad the roaches are here, roaches can be seen visibly on the street and on the side of buildings. If you are looking for a place for convenience, and you want to take a risk of being burglarized. I’d say have at it."
"I've only been here for about 3 months and it has been amazing the people are friendly kind nice people the office managers and staff are very kind friendly and they really work with you couldn't have chosen a better place to start out my new Journey and Katy Texas"
"2 words. Roach Motel. Picture this a bunch of tiny roaches on your kitchen, living room and bathrooms. Crawling on cabinets and appliances Waiting for you to fall asleep and crawl on you. That’s how it feels living here. Don’t let the eventual message from management under this post fool you. Nothing has been or will be done about the roach infestation with my apartment or my surrounding neighbors. I’ve thrown away all my old dishes, clothes, and furniture, sanitized, bleached, cleaned, and sprayed all kinds of deterrent and killer and I still have a bunch of little roaches. Bringing this up to management I’m met with side eyes and groans. They call an exterminator every 2 weeks and he sprays a little and leaves, and I still have roaches. I realized that it wasn’t just me and my neighbors but multiple people in completely different areas of the complex as well. I can get past the bad parking, the gates never working and no security, But this problem is one of negligence. Someone in the front office has to be lying to the owner or maybe the owners don’t care but for a problem to be going on this long and not getting a solution is reflective of the kind of people running this place"
"Monique at the leasing office is knowledgeable, friendly and takes care of her tenants. She goes beyond her duties to make sure residents are happy, safe and content with the services provided here at West Mount of Mason Creek. I highly recommend scheduling a tour with her."
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