Butitta Auto – Freeport

"Overpriced, upcharges too much compared to other shops In the area that give a better service for a cheaper price EDIT: we asked for the ball joints to be replaced and when we asked how much just for that alone the total was 1000-1100 with a 10% discount. Most ball joints for my make n model are 90-150$ so 400-500 in parts. 600-700 in labor? Total scam. The amount of horror stories from this shop is endless."

"Superb customer service.So courteous and polite. They go above and beyond to squeeze you in when your in a pinch. Mechanics are knowledgeable and great! Great prices too! Very reasonable! Would highly recommend!"

"We bought tires off of the Goodyear site and had them installed at Buttita Auto in Freeport. We thought everything went great and my husband said he was surprised with how quick it was. Unfortunately we also paid for an oil change. He thought it was done and noticed my light wasn’t reset, so he reset it. We were driving 4 days later and my low oil light came on. Unfortunately somehow my oil change didn’t get done and we had to buy oil and call them. They aren’t open on the weekend and it was Saturday. They got it fixed on Tuesday which was another headache because thankfully they refunded the oil we bought and did the oil change but they couldn’t give cash back so they had to have the exact card he used to refund the money. Also, when we scheduled the appointment it had to be changed which caused my daughter to miss preschool. It could have gone better, but my car drives a lot better now and since we got the oil change figured out we have had no other issues."

"I have been going here for decades, and Suzie, with decades of experience, keeps me coming back. She is serious about customer satisfaction, and makes sure everything is done right. Today I noticed that they have expanded their tire range, and now have WeatherTech! Aug 10, 2022, had oil changed, and it was fast, efficient, and very thorough. Their Vehicle Condition Report that they email to you immediately after service sets a new benchmark in the automotive service industry! Had an oil change on Mar7, 2023, and it was done just as I finished my coffee...perfect timing! Dec 6, 2023 oil change, and again, done just as I finished my coffee!"