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Torrey Place Apartments
575 East Torrey Street, New Braunfels, Texas 78130
About the Torrey Place Apartments
Torrey Place Apartments is a premier real estate agency located at 575 East Torrey Street in New Braunfels, Texas. Our luxury apartments offer modern amenities and spacious floor plans, perfect for those looking for a comfortable and stylish living space. Our convenient location provides easy access to shopping, dining, and entertainment options in the vibrant city of New Braunfels. With a friendly and professional staff ready to assist you, Torrey Place Apartments is the ideal choice for those seeking a high-quality living experience in Texas.
Photos of Torrey Place Apartments
575 E Torrey St, New Braunfels, TX 78130, United States
Opening hours of Torrey Place Apartments
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
10:00 - 17:00
Sunday:
Closed
Reviews of Torrey Place Apartments
"My first month at Torrey Place has been very pleasant due to Hope Sanchez who tolerated multiple visits from me as I tried to get an apartment here. Hope called me when one opened up on the side I wanted to be, and I took it sight unseen because of her professionalism and the vision she has for Torrey Place as it undergoes renovation. She is a manager who cares about people. I have not been disappointed. My apartment is absolutely charming; maintenance issues have been handled in a courteous, concerned, and conscientious manner by a couple of really nice men; and Hope's assistant, Leslie is as helpful as can be. All my interactions with other residents have been friendly. I love living at Torrey Place...hoping to be here a long while."
"Torrey place Apartments has been my home for a long time. With that being said I have never seen this much care and effort go into an Apartment complex. They truly care about their tenants and are trying to make this place as nice as they can. Keep up the wonderful work and I can not wait to see what the future holds for not only my home but the home of many others!"
"Hope and Leslie are AWESOME! They go above and beyond to make the residents feel at home and safe. I put one work order in and the maintenance man came out next day! They are 100% attentive and informative for the residents. You know when you can tell if someone genuinely enjoys there job and position. These two ladies are AMAZING! The property is going under renovations currently and I’m beyond excited to see the outcome I know it’s going to be A1! Thank you to everyone at Torrey Place Apartments!"
"Getting anything fixed is a nightmare. I have been trying to get my refrigerator fixed for almost a year. The maintenance guy told me he had to order a part and that it would be 3-4 days. Never came back. When I asked him about it, he said he had to check with the office, but that never happened. After asking many, many times, I have given up as I have on many things that need to be fixed. The office is rarely open and when I call the number there is just silence for 10 seconds and then it automatically hangs up. There is no outgoing mailbox, and the last time I went to pick up a package at the office, I was told that they would not be accepting packages much longer. I said that I preferred to have them delivered to my door anyway. The office assistant said that the mail carrier did not want to deliver packages for those of us on upper floors. I am a student so sometimes I have to order textbooks which do not fit in the tiny apartment mailbox. So this is very inconvenient. Also, communication is terrible and usually non-existent. They frequently shutoff the water for hours at a time without any sort of advance notice or estimate on when it will be turned back on. The water billing situation is a mess, but they never let anyone know what is going on. Also, General Electric just showed up at my door. There was a notification posted on the office door 2-3 weeks ago that they would be replacing outlets, but it said that they would be done that week and that emails would be sent out beforehand notifying us when they were going to work on our specific buildings so that we could make arrangements if we had pets. That of course never happened. I was told that they were going to replace 3 outlets, but they only replaced 2. The 2 that they replaced already worked fine, the one that they left is the one that actually needs replacement. I paid my rent on time last month but the money did not get taken out of my account until right before this month's rent was due because after posting in their system that I had paid it, they lost the check. I went down to the office asking about it and even though I could prove it, they didn't believe me and refused to do anything until the third time. I have lived here for quite a while now and I try to be a good tenant and take care of my apartment and fix things myself when possible. I don't ask for help often and I've always been nice to the office staff even when frustrated. The previous office manager, Lina, although rarely present, recognized that and actually tried to get some of the issues I was dealing with fixed. She was always nice and professional and made an effort to help. The current staff on the other hand, is very dismissive of any issues and in my experience only willing to do the bare minimum to resolve a situation."
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