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About the Briarbend Apartments
Briarbend Apartments is a premier residential community located at 349 Briarbend Drive in New Braunfels, Texas, United States. Our apartment complex offers spacious and modern units with a variety of floor plans to choose from. Residents can enjoy a range of amenities including a swimming pool, fitness center, and community clubhouse. Our convenient location provides easy access to shopping, dining, and entertainment options in the vibrant city of New Braunfels. Experience luxury living at Briarbend Apartments.
349 Briarbend Dr, New Braunfels, TX 78130, United States
Reviews of Briarbend Apartments
"If you are considering moving into this apartment complex and checking the reviews to help you make a decision, I would advise against it. The rent is expensive for the outdated apartments that lack updated appliances such as a fridge, stove, or even a dishwasher. The cabinets are caved in, and the maintenance staff is lazy and unprofessional. They don't fix anything properly and make a huge mess that they don't bother to clean up. Moreover, if you have anything valuable, it's likely to get stolen. For instance, my daughter left her Apple watch on her bed while the maintenance men were working in her room to fix a leak from the wall, and it was missing when they left. The property manager is the worst manager I have ever encountered. She is very unprofessional and rude, but in person, she acts nice. When my family and I moved in, a smoker previously rented the unit, and our walls would bleed nicotine. The units are not cleaned, and the property manager expects you to clean them yourself. She even charges for everything and expects tenants to replace all the blinds. If you don't, she charges a $100 fee. The owner needs a better property manager, and she needs to invest money into the complex if she's not willing to give it up. These are the worst apartment complexes I have ever lived in. The air conditioning units in these apartments are old and barely provide cold air, but the management refuses to replace them claiming it is working perfectly fine. The building has frequent water leaks, and all tenants were left without water for almost two weeks. The management's solution was to offer one bathroom in a different apartment complex for all tenants to use, which is extremely unhygienic and unpleasant. The property manager, is related to the owner, which is why the complex is poorly managed and maintained. The owner refuses to hire an experienced property manager, but she stays because she is family. The tenants are constantly being bombarded with notices that involve money and fines. Additionally, the complex accepts section 8 tenants, which has resulted in an unfavorable environment. If you're looking for a decent living situation, this is not the place for you. Although some people may have had good experiences here, it doesn't change the fact that the brairbend complex is outdated, and the apartments are not fit for habitation. We also had to experience a police raid which lasted for an hour with arrest of two tents they came back like a month later to arrest someone else from the same unit."
"Do not believe any good reviews you see on here. The apartments are disgusting and overpriced along with the worst management I’ve ever experienced. They paint over hairs and grime in the showers, cabinets and walls. I recently got hit on my credit for a collections balance of over 3k from them when I got relocated for work to San Antonio back in 2016. All the closing paperwork was signed and fees paid yet still these thieves try to gouge you for anything they possibly can. Not once did anyone ever contact me about a balance that was still owed. Please stay away from this place for your own good, I wish I would’ve know then what I know now."
"I may be the outlier here, but I’ve had a decent experience with this apartment. I needed an apartment ASAP, and they helped me get into this place super quick and easily. I’ve had some issues sure, but maintenance has fixed them pretty much right away. The only issue that I’m not super happy with is that my sink leaked, flooded my kitchen, and there is a possibility there may be mold under the floor/sink. I haven’t heard anything back from them re: a solution or mold check which is concerning. However, the apartment is nice for what you pay for. The one bedroom is a little weird in that there is no door from the bedroom to the bathroom. Parking can be kind of annoying but people saying “park all the way in the back” like it’s crazy far, it’s maybe a two minute walk max. Overall, I have little complaints and will probably renew my lease here if things continue the way they are! Edit 07/26/20: I moved out after a little less than a year to a two bedroom. I really have nothing super negative to say about living at this complex and Celeste the manager is super helpful."
"DO NOT LIVE HERE!!!! This property and their parent company Newman Properties flat out lied and stole from me. I placed a deposit on a two bedroom apartment with a loft. I was told they didn't have any way for me to view the unit or one like it. I was told they didn't have any floorplans available ( I later found out they have them available). It was such a good price I decided to go ahead and put a deposit down and asked the right questions. I was assured I was getting a two bedroom unit with a loft. When the unit became available I found it was actually a one bedroom apartment with a loft and the rent I was quoted previously was over $200 more because they renovated the unit. This unit was not what I was promised and not at the rent price I was quoted, so needless to say it was not going to work for my family. I was referred over to the property manager. The property manager Patti must have gotten her customer service experience training from the DMV as she is one of the miserable people I have ever dealt with. She avoids phone calls and has an extremely condescending attitude. Not exactly someone you would want as the face of your property. I have yet to receive any of my deposit back or the additional funds I put towards rent. This is deceitful business practices and outright theft. I would strongly caution anyone from looking to rent here or the other properties owned by New Properties, Gruenewood Villas and Laurel Heights."
"These apartments look nice on the inside but the management and maintenance aren’t any good. Things are half a$$ fixed. Always falling apart. When you put a work order in, the maintenance guys either don’t care to get to it or the office doesn’t tell them until months later. My AC was broken for several months last summer & they kept saying they came & checked it & everything was fine. But it wouldn’t get below 80+ degrees in the apartment. I keep hounding them about it & they finally sent someone to fix it. He was outside for 5 mins. Came back, AC was already coooling off. He said it just needed a little Freon. Yet it took MONTHS for them to do that. My AC is out now for the 3rd time in the last year & the office has a note posted from May 11 stating they will be out until June 1st & the number given for maintenance no one answers. I’ve had outlets that don’t work that I was told it was what I had plugged into it not working, yet when you plug my stuff into an extension cord, it works. They put late rent notices on your door before even checking that you have paid your rent. I had no vertical blinds when I moved in which was stated on my move in sheet, yet they kept trying to charge me for not having them. That was finally resolved & they have told me for several months someone is coming to install the blinds. Yet I’ve lived here for over a year, still no blinds. Yes these apartments may be a little cheaper than others in NB & bc they “upgrade” them & they look good on the inside, it’s not worth living here. My car has been broken into. The cops are here frequently. There’s random young adults that don’t live in the complex roaming around late at night. My neighbors have had their stuff stolen off their porches. It’s a headache. & unsafe. You would think being nestled in between neighborhoods & being the only apartments here, it would be safe & nice. But it’s not. I would not recommend renting here."
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