Little Caesars Pizza 1009 West Galena Avenue, Freeport, IL 61032

"I just want to look at a menu with prices. Why can't I do that without having to actually start an order? I will just get my pizza from somewhere else."

"Rude guy at the counter Seemed really irritated. Helped people first when I was there first, twice, and their pickup portal was broken. Mine was sitting there for 10 minutes. When I said I wanted to buy a couple of sauces, he sighed really hard, said fine, and shook his head like he was discusted with me. It was very... wrong... it was just really bad..."

"I ordered a cheese pizza because I don't eat pork. The cheese was so thin that it was burnt on top, and there were empty spaces where it was just bread. It was disgusting. Which normally I don't have this problem. I called asking to speak to a manager, and I can hear the employee that answered the phone mocking me. Why she thought that was ok to do tells me more about management. Then the manager kept stopping me when i was trying to explain the situation on the phone. Instead, he assumed I was lying or trying to take advantage for a free pizza. He said we get a lot of people doing that. Well, just because other people do it doesn't mean we all do it. I took the pizza back yo the store and still no apologies, no kind words, nothing. At this point, I was pissed! The customer service was horrible, this was the worst experience I've had here and they have messed up before, but nothing like this to where i have to complain. They need new management."

"One of the worst experiences I had going to Little Cesar's. Online order given about 45 minutes time before pick up. The order was simple, two pepperoni pizzas and crazy bread. I waited in the store an additional 15 minutes after the 45 minutes I gave them to get the order done. The reason you put an order in online is so you don't have to wait around in the store as they are literally making the food in front of you. That's a minor gripe I realize. What made the experience terrible was the lady at the register at that time, no nametag so I couldn't say the name but she had basically half blonde hair and half roots of dark hair, she had the look of I hate my job and I hate every customer that walks in on her face. Shot dirty looks at me and I never said a word, never asked about my order or anything. After finally a total of an hour start to finish my order was complete (absolutely abysmal service time for LC.) I remembered that on my way in I saw a hand written sign on the door that said cash only. The Issue I have with that is I clearly saw people using their card while I was waiting for my food. I figured it might be interesting to the owner that what I assume would be half his business is being shunned away before they enter the door and the half that do go through are getting terrible service even though I see four people working."