The Monarch Medical District Apartments 1108 7th Avenue, Fort Worth, TX 76104

"I always receive excellent customer service from Latoya and Sergio since day 1. It's not just a job to them, you can tell they care about the resident's well being. The entire team is fantastic and deserves all the praise! Pedro and Teresa keep this place looking like new every day. Priscilla, is great addition to the team and her customer service is fantastic. Can't wait to see The Monarch continue to thrive."

"I absolutely love it here. The staff is so helpful and kind. Maintenance is prompt especially 24 hour maintenance. The community is quiet and comfortable and located close to the Magnolia shopping district as well as some of the best hospitals in Fort Worth. This is a lovely place to call home."

"I have lived at this complex for almost 5 years. I am a good tenant and have always paid my rent on time. When I first moved in, this was a great place to live with a great management team. They were very kind, helpful and efficient and any maintenance concerns were addressed right away. Within the last year or so, new management has taken over and everything about this complex has gone downhill. The halls are dirty, there is mismatched and chipped paint all over the walls. The elevator goes out on a regular basis. The halls smell like marijuana every day. Packages are regularly stolen from tenants' doorsteps. When I reported this issue, the solution provided to me was to get a ring doorbell camera. Upon reviewing my lease, we are not even allowed to have ring doorbell cameras without written permission. I have had issues with roaches for the last year. I woke up one Wednesday morning with roaches on the walls and ceiling of my apartment. I went to the office and asked them to have pest control come address the issue since there is a pest control fee included in my monthly rent payment and was told they were "just water bugs" and would have to wait until Monday for pest control to spray on their scheduled day. I was not even able to pay a company to come spray the apartment at my own expense because the staff said they have a contract with a specific company. I continue to have issues with roaches to this day. My AC unit has not been cooling properly since the beginning of September when it was 100+ degrees outside and recently completely gave out. I have submitted 8 maintenance requests, the first few of which a maintenance tech came to my unit, turned the thermostat down to 50 and told me "everything is fine." I have gone to the office in person countless times and made 10+ calls to the office, the majority of which have gone unanswered. When they have been answered and I have asked to be called back with updates, my calls have never once been returned. I've called the emergency maintenance line twice and left messages due to the temperature outside being 85+ degrees at the time of AC not working and never received a call back. After maintenance finally came to repair the unit, it took 9 hours in my one bathroom apartment. I was given no prior notice of the day it would be fixed or how long the repair would take. When the maintenance tech was finished he apologized for how long it took and said "I didn't know it would be that hard or that high in the ceiling." I had been told by management that this maintenance tech was HVAC certified but this information indicated to me that he had never fixed an AC unit within the complex. A few hours after he left, the AC unit began to leak consistently. I submitted another maintenance request yesterday evening for the leak. I called this morning to see if the office would let maintenance know about the leak to which they responded "he is working on work orders today and will see your work order at some point." It is almost 5 pm, my AC is still leaking and I have heard nothing. There is a complete lack of communication, respect or accountability by the management of this complex. The staff is rude, unprofessional, disrespectful, inefficient and seemingly unbothered by legitimate concerns expressed by tenants. My rent has continued to increase to prices more than the offers made to potential new tenants as listed on the website despite many units being vacant. My resident services fee has also increased. I have no idea where this money is going since it is clearly not going towards the upkeep of my unit or the complex. 0/10 recommend"

"I have no idea where all these negative reviews are coming from. They honestly sound like personal problems to me. The Monarch is fantastic. Latoya sold me on this property when I toured and has been amazing ever since. She makes sure all needs are met and every time I speak to her she's got a lovely smile on her face ready to assist. The location is excellent, and I feel extremely safe living here. Thank you to the entire Monarch staff for creating an inviting and welcoming environment to live."

"Honestly seeing a lot of negative reviews here. It's easy to remember that most people don't take the time to leave a review unless they have a negative reason. My experience with the staff at the Monarch has been great. Latoya, Francisco, etc. everyone is super friendly and quick to get issues resolved. Latoya is one of the nicest leasing managers I've ever met, and they've done a lot to make extra effort like adding a popcorn machine, new espresso machines, etc. So I've been happy living here, and they've been super accommodating. Thank you for a great renting experience!"