The Ruston Apartments 500 Ridgecrest Circle East, Saginaw, TX 76179

"They can’t keep hot water in the complex, they tow cars at random (no one obviously gets towed parked in visitors), the leasing office is the worst. Corporate office doesn’t respond to anything or help with anything. I can’t wait for my lease to be over I’d live in my car before I’d stay here any longer."

"This photo was taken on October 1 2023 caused by raccoons in the attic not squirrels they have now moved above my bedroom I hear them all night long. My ceiling could fall in again while I am sleeping. The managers said the maintenance people put traps down but can not catch them all. If they were a decent company they would have a professional come take care of this problem. They said they would pay me $150 if I took down my last post about this problem. Do not rent from these people. They do not care about the tenants they just want your money"

"Customer service out of the leasing office is unprofessional, rude and takes care of maintenance requests with ZERO urgency!! The tenants below us constantly smoke cigarettes in their apt. And we have complained about it several times bc there are 2 kids under 5 getting second hand smoke in here and NOTHING has been done about it! They declined us registering our second vehicle bc there is only one person on the lease therefore can only have one vehicle registered so they towed our truck, meanwhile the couple across the hall has 4 cars parked in the same area 2 that haven’t moved in months!!! Tess states there’s nothing she can do about it and we would have to pay $350 to pick the vehicle up in Arlington!!! The list of issues this place has goes on and on!!! Cockroaches in the apartments We can hear a family of squirrels that live in the attic We moved in in June to an apartment that had no AC, Tess failed to tell us that when she handed us the keys!! It took weeks and several visits to resolve that issue in the heat of the summer!!! They gave us 1 window unit for a 2 bedroom apartment… The laundry mat has only had 3 working washers out of the 6 that are in there that have been out of order for months!! The hvac systems in these apartments are piss poor Online say the office opens at 8:30 and we went to the leasing office at 8:30 to try and resolve an issue just have Tess roll into work in her own time showing up after 9!! My fiancé moving here has been our biggest regret and if we could go back we would have never given this place a chance!!!! I would NOT recommend living here to anyone I know and look forward to the day I never have to deal with Tess or this apartment again!!!"

"If i could give zero stars i would. The apartment is trash, full of bugs and roaches crawling up the walls! No one shows for maintenance because they apparently cant keep a maintenance man so thats the renters fault and nothing gets done. They absolutely do not return phone calls as my husband and i have left multiple and sent messages through their web page. Our next step is an attorney to get out of this lease! RUN DONT WALK FROM THIS PLACE!!"

"We have been here 3 years. It was good the first year. It's been down hill ever since. The change management team ever 3 / 4 months. They fix nothing. We are infested with Roaches and bedbugs. Even though we pay them for exterminator ever month they will not send exterminator . They are good at taking your money . But you get nothing in return. They are money friendly & not people friendly . There is handrail that needs to be fixed for over a year. But they won't fix it . If want to live in the projects these is a good place to start."