Spectrum Store

"Last week, I sought assistance with my internet device, and I had the pleasure of being helped by Alex L. His exceptional support and extensive knowledge left me thoroughly satisfied with my overall experience with Spectrum service. Thank you"

"Went to the store to Pre-Order New Phone. Representative gave me the total so I provided my debit card and she scanned it. It's been over 3 weeks and just received email that the phone was never sent because payment is still pending. Called Spectrum and nobody can give me an answer as to why my card was scanned because supposedly they dont take payments at the store. Long story short nobody wants to take responsibility for giving me the wrong information. Phone representative, supervisors were completely USELESS!!!!!!!! No customer service was provided to correct the situation at all. Representatives drom rhe store were useless also. STAY AWAY FROM THIS LOCATION!"

"They can't seem to get things right, been dealing with spectrum for 7 days, over the fone , 14 different people I've had to explain everything all over again, just when I think they got it , am past on to someone else, I've gotten numerous migraines and headaches. It's not what I expected from them, I thought they knew how to handle things. Doesn't seem to be the case. I've had to call 7 times & everytime I've had to explain the situation. Now am having to call again today 16 people let's see how many times ama switch to to explain again over & over. Why don't they hire staff that can handle multiple things at once instead of bouncing me around every time. Gggs. Now they're charging me $500,,for stuff that never happened. This ridiculous. For the month of Dec I only owe $156. They're crazy."

"They usually have a wait time longer than an hour and it’s my second visit. Employees have a list of 25 customers waiting for service and out of 5 workers only 1 helping customers while the others either talk among each other or just look around. Extremely poor management by Sherry B. Can’t wait for another company to come to our area an offer internet service."