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EPHomeSearch Real Estate Services
14102 Jim Bridger Road, El Paso, Texas, United States
About the EPHomeSearch Real Estate Services
EPHomeSearch Real Estate Services is a leading real estate agency located at 14102 Jim Bridger Road in El Paso, Texas, United States. Our dedicated team of professionals is committed to helping clients find their dream home or investment property. With a focus on personalized service and attention to detail, we strive to make the buying or selling process as smooth and stress-free as possible. Whether you are a first-time homebuyer or a seasoned investor, EPHomeSearch Real Estate Services is here to assist you every step of the way. Contact us today to start your real estate journey!
14102 Jim Bridger Rd, El Paso, TX 79938, United States
Reviews of EPHomeSearch Real Estate Services
"My review is from a home owner’s point of view. Cynthia and Lily have been managing my home since 2018. They are now handling the sale of the home. They have been nothing but transparent and efficient during the entire time. Understand that while they are the ones renting out the home, there is still an owner making all the decisions. From allowing you to have a dog to allowing you to change the paint color in a wall. In other words, they work for the owner. Which is something we should all know, especially us military families who have rented over and over throughout the years. When something breaks or malfunctions they send a notification to the owner and made them aware of what’s going on. If it’s something critical like the air conditioner, they send someone right away. If the outdoor fireplace broke, and it’s the middle of summer, that’s not my priority to fix. I then let them know we won’t be fixing it right away. When they tell you it won’t be fixed, it’s because I said so. Don’t be mad at them. When we receive the move out photos, we scrutinize it. If I saw stains on the carpet in a room that smelled like new when I moved out because it was a room that was not used, I’ll question what on earth happened to that carpet and ask them to remediate that. If your kid drew on my walls and you left it like that, I expect you to paint it. If your dog chewed my baseboards, I expect you to fix that too. During the heavy rains in El Paso last year I think most houses suffered water leaks, mainly because of poorly repaired roofs that contractors hurried to to fix back in 2017. Again, not their fault. They can only send someone out and hope to fix it. That usually involves an insurance claim and a whole lot of steps. My point is, even though they manage my home, I am still the owner. They are doing their job. One hell of an awesome job, I may add. If you want honesty and someone that won’t sugar coat anything to you, these are your ladies. I think they make an amazing team. The vast amount of knowledge Cynthia has is valuable and I truly appreciated. Lilly’s efficiency is truly outstanding, but I won’t be missing seeing her emails in my inbox!"
"Used them as a rental company for 2 years. Do NOT recommend. Pros: -Had an online portal -We were able to talk them down $100 on the price of the rental since the house had been on the market so long -They allowed a dog Cons: -Rude comments back to us via email, on one email Cynthia didn't know we were cc'd on told her staff to put us in our place. -Cynthia is very unprofessional, and I feel sorry for her team working for her as I know they're not treated well. -They only use their vendors for repairs, which are slow to respond and are routinely not the best. One vendor told me one thing and blatantly lied to them so they could blame us. When I called the vendor to inquire they would never take or return my phone calls. We had 3 days of 100+ degrees in the house, and our fireplace was not working for 5 months. -We paid for the house to be professionally move out deep-cleaned upon moving out on our own. They took out $250 from our security deposit for "cleaning" (not stating for what). When rebutted they just said to look at the 280 general photos they took. Again, I believe it's Cynthia that's atrocious to her staff and they must be nasty in her place. I hope they can find other employment as I'm sure their lives are miserable!"
"IF YOU ARE MILITARY DO NOT RENT OR BUY PROPERTY FROM THIS COMPANY. This lady Cynthia Morris is very unprofessional, uneducated, and thinks herself to be above everyone else. Trying to communicate with this lady or her employee Lilly Martínez is very frustrating because upon communicating with them I can barely get a word out without being rudely interrupted with rude accusations and assumptions. Upon breaking our lease with military orders, they thought that they could charge us for a full months worth of rent when in reality military is protected under law for instances like this. I sent her an email with information about how military is protected under law and then called her 20 mins after sending the email around 5:15 pm to follow up with her and she refused to communicate with me. She started with “I’m sick and throwing up” after I asked why she refused to read my email. When in reality she didn’t know I had spoke with Lilly Martinez prior to calling her and Lilly had said she had an appointment at 5:30 PM with another resident. This company is full of lies, deceit, unprofessionalism, and lack of communication. This isn’t our first problem with this company and I’m sure it won’t even be the last problem with them unfortunately."
"Totally stood me up after we agreed on a time to view a house for rent. Turned on her this person is not accepting call at this time when I tried to reach her. Totally unprofessional, don't waste your time trying to do business with these shysters."
"Manipulative. We applied for a house rental with them under the promise that once we signed a lease within the week our application fee would be refunded. Once our applications were turned in, they told us that they could only rent us the property under the agreement that they could still actively show the house and sell it with a 60 day notice. After responding that these were not agreeable conditions, they ceased communication with us."
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