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North Mountain Village Apartments
9435 Diana Drive, El Paso, Texas 79924
About the North Mountain Village Apartments
North Mountain Village Apartments is a premier residential community located at 9435 Diana Drive in El Paso, Texas. Nestled in the scenic North Mountain area, our apartments offer a peaceful and serene living environment with stunning views of the surrounding landscape. Our well-maintained grounds and modern amenities provide residents with a comfortable and convenient lifestyle. From spacious floor plans to a variety of on-site recreational facilities, North Mountain Village Apartments is the perfect place to call home. Experience the best of apartment living in El Paso at North Mountain Village Apartments.
Photos of North Mountain Village Apartments
9435 Diana Dr, El Paso, TX 79924, United States
Reviews of North Mountain Village Apartments
"I haven't secured the apartment yet but really want to be there the lady in the office was very helpful and very polite and friendly she deserves all the credit possible thank you so much for your time and help,however I wish this could move forward a little bit faster."
"North Moutain Village Needs to be Audited by State and Shut Down. They put tenants and residents in dangerous living conditions. One major issue is the water damage and leaks in the foundation walls securing the building. The walls between the 1st and 2nd floor are bulged from the swelling unfixed rain damage. In the two years we lived there we reported our leak and water damage several times in writing to management and the work order were left incomplete exposing our family to black mold and respiratory illnesses. A second major issue is the AC Units do not work properly and do not meet the demands of Hot Temperatures in summer. Our apartment on the second floor was 86°F. We put work orders in and letters to management. We reported it to Teaxas Health Inspector. He received multiple calls from other residents with no working AC. He suggested to buy a personal Window AC Unit until he came out to inspect the property. He advised for our health to invest in a personal AC to avoid future events of work orders not being completed for the AC Unit. When it rains it floods over 6in on the bottom floors hallway and around the property. During Winter North Mountain Village are illprepaired for snow. Even when weather alerts from the city were sent and news cast forecasted snowy weather they did not put salt to prevent icing on the sidewalks and parking lot. We had water in our dishwasher that wouldn't drain and it rotted and molded over 7 months before maintenence drained it out. Once they said it was fixed it was left unleveled and poured out water from the dishload into the kitchen and dining area. It left water damage on the tiles and wood frame that secured the dishwasher. Neighbors are violent one fighting couple in 1300 shattered a bottom apartment window with rocks. Another destruction of property was someone batted the back and front window of a vehicle. Gun shots were also reported by several residents but the cops could not find the unit it came from. Our neighbor while passing the playground found crystal meth in a sealed clear bag. Our neighbor also found a hypodermic needle just outside our building 300. We asked if or AC Unit was Connected to another apartment unit because we would constantly smell weed near 10 PM. Residents speed and do not watch for playing children near by or other vehicles that are pulling out first. They need to install wider speed humps and a speed limit sign to discourage rates higher than 35 mph. The Playground needs to be upgraded and remodeled. They have a safety hazard of misplaced tiles that our lifting up and are tripping violations for children and tenant's. North Moutain Village Management Forces Pest Control even if you have respiratory illnesses. My son had a doctor's note to avoid his exposure and they charged $30 for refusing to have the unit sprayed. If not home management barges in and leaves no notified letter of what they did or where they sprayed in the apartment unit. They yearly have inspections that become harrassing since they do not fix what was listed in the original inspection complaints of what needed to be fixed. It violated our right to privacy and peace and quiet to our home. Our neighbor across from our unit installed a camera on her door that spyed past our dwelling into our apartment. We reported it to management and it was left like that for over a year. This neighbor learned our names by watching her camera footage and would open the door and put her head out any time we came outside. She also would destroy my toddlers chalk art on our side of the patio and left a disturbing message. We reported each incident to the police department and they told us the repeated events were enough to get a protective order. Management does not handle situations professionally and do not resolve residents concerns for health or safety. *KNOW YOUR RIGHTS AS A TEXAS TENANT AND STAND UP FOR YOUR RIGHTS. IF YOU DO NOT KNOW THEM THE MANAGEMENT WILL VIOLATE YOUR RIGHTS.*"
"Outstanding customer service, extremely accommodating management. Management and the individual (Natalie) who processed my application deserve six stars for their performance; extremely satisfied."
"HONESTLY I WOULD GOVE IT A 4 STAR BUT!!! Management is not on top of the tenants and there outside of their apartments there is holes on the walls outside them and it's just a huge sore eye how dirty it is outside peoples apartments and the tagging on doors looks bad.."
"Manager has pool closed on Monday to “Clean”. But her staff and herself love to keep it closed when according to staff pool is open Tuesday-Sunday 10 am to 8pm yet. I went and attended the pool which is closed on a Wednesday and she shuts the door in my face when i ask it to be opened. And she shouts “ IF YOU DON’T LIKE IT THEN MOVE.” When she knows I have a year contract that can ruin my credit she still has the audacity to shout that at me and close the door. Bad staff and very slow service. Don’t live here if you want you rent to not come with the correct amenities."
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