Villas at Helen of Troy Apartments
1325 Northwestern Drive, El Paso, Texas, United States
About the Villas at Helen of Troy Apartments
The Villas at Helen of Troy Apartments is a luxurious residential community located at 1325 Northwestern Drive in El Paso, Texas. Our modern and spacious apartments offer stunning views of the surrounding area and are equipped with top-of-the-line amenities. Residents can enjoy a resort-style swimming pool, fitness center, and beautifully landscaped grounds. Our convenient location provides easy access to shopping, dining, and entertainment options. Experience the ultimate in upscale living at the Villas at Helen of Troy Apartments.
Photos of Villas at Helen of Troy Apartments
1325 Northwestern Dr, El Paso, TX 79912, United States
Opening hours of Villas at Helen of Troy Apartments
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Villas at Helen of Troy Apartments
"I loved living in these apartments! I was here for a year and it is the perfect location to grocery, shopping, and good places to eat. I was in a one bed/one bath and it was a fantastic size for me. Lots of storage and great layout. This is the only apartment complex I have ever lived in that promptly completed any maintenance requests! If I put in a request it was completed that day or the following day. I would say that the walls are thin and you can hear your neighbors but it is not unmanageable. If you understand that living in an apartment means it comes with some neighbor noise then you will be just fine. Again I highly recommend this place to anyone moving to the west side of El Paso!! Also shout out to Danielle - she was the best if I had any concerns or questions. You will have a great apartment staff and a lovely experience living here."
"Very unprofessional staff. Danielle was extremely rude when I was showing her our ledger of payments when she grabbed my phone from my hands then kicked me out for taking my property back from her. Wouldn’t answer questions from then on. Was very disrespectful to my husband as well. Oh and don’t have dogs here cause you will get charged for others not picking up after their dogs or noise complaints for dogs being dogs. Their website says fully carpeted but was no carpet in the apt. and was then told to put rugs down since we were on the 2nd floor with dogs. That’s not my problem you took out the carpet and put people with big dogs on the 2nd floor. The grounds never were clean, garbage everywhere. There is no dog park. The dog “park” is a patch of fake grass next to the dumpster. Website says the office is open Saturday and it’s not. Also be careful of your neighbors they wine about everything. You will be overpaying for this apartment. We ended our lease early bc we couldn’t stand to live here any longer."
"I’ve never experienced such unprofessional behavior from a leasing agent in my life. I just moved out 3 months early because my health has deteriorated to the point that I can’t live alone. Danielle Higgs, one of the leasing agents ACCUSED ME OF STEALING MY OWN WASHER AND DRYER when I went to turn in the keys. She asked about my movers loading up the washer and dryer and I told her they were mine, she rudely replied “…are you suuurrre?” Then she proceeded to say she didn’t remember me asking to have their washer and dryer removed before I moved in- not my problem she didn’t keep a record. She then sent one of the maintenance people to harass my movers and barge into their truck. He runs back breathlessly claiming they are the property of the complex, then gets in my mom’s face accusing us of stealing because they use the same GE units. I told them I have the receipts but all she said was that she would “look into it”. I was absolutely stunned she harassed us like this, knowing I had just been hospitalized. In a separate incident I reported an old Nissan Pathfinder that was leaking perfuse amounts of gasoline as a fire hazard. Her solution was to have the maintenance man (who owns the vehicle) move it to the covered parking where the fumes could more easily build up and was closer to the apartment buildings. Unsafe, rude and unprofessional. Stay away from this horrible property."
"Quiet life, very nice and helpful staff. Fast service, I submitted a maintenance request and they were there next morning. Pool area always clean and not too busy. Cons: you will see roaches by the grills at dusk. Pest inside the apartments I will say 4 stars since you can always request service. Overall I like living here"
"Come July will be our one year and it couldn't have been a better year. I was referred by a friend and I couldn't have picked a better choice. Erica is the best and sweetest and Sonya is also wonderful. The girls are always happy and willing to help. I feel like I'm more like family than just a resident. Also my neighbors here are very sweet, and it's quick to make friends. The maintenance is fast and friendly. I love love love the fact that it's a gated community because I feel safe here. Also have a washer and dyer included in every unit and stainless steel appliance is a nice touch. Over all I'm very content with this place and I recommend for everyone to live here especially military. Can't wait to renew again, it's absolutely perfect here! :)"
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