Austin Gastroenterology: Georgetown

"Friendly, responsive staff that listen to your concerns and provide excellent care!"

"I met with Dr Dorothy for the first time this week. I liked that she took time to review my file prior to our visit. That means a lot to me! Last year I had asked another PA if I could have colonoscopy and she said no, that's normally done every 3 years. My prior GI stated that with progression of Crohn's that it should be done yearly. I was so glad that Dr Dorothy asked me, as she looked at my file and stated I should have one every year. I look forward to seeing her this year!"

"Everyone at the Georgetown office was awesome. They were polite and cared about my issues. I recommend them highly."

"I have tried to contact the office multiple times to talk with someone about a procedure gone wrong, left messages and no one calls back. I was seeing Dr. Jangouk for a colonoscopy. In August, after the routine procedure, I had pain in the recovery room and let the staff know. They said it was common to have cramping after removal of a polyp. It didn't feel normal, as I have had a colonoscopy before. I didn't feel like the recovery team made an effort to contact the Dr. Within 24 hours, I was in the ER prepping for emergency surgery for a perforated bowel. I am lucky I did not wait longer to be seen. Fast forward two months, I missed work and was left with over $6,000 in medical bills - my portion after insurance ($70,000) of the 2 days in the hospital. Yes, you sign your life away when you have a normal procedure that things may happen, but all I wanted was a little courtesy for a call back from the office administration to discuss this."

"I'm posting for someone without an account but have seen the message and verified the info: Have a possible issue with your gallbladder? Want to know if it's an issue? You've made it to the right place. They'll refer you to an imaging company, you'll get your scan, the results get sent to them and they'll send you a nice note late Friday afternoon stating: "The ultrasound shows your gallbladder is packed with stones. We have referred you to [Dr's Name] to talk about removing the gallbladder." Want to call them to get just a little bit of clarity? Sure, call the number on the website or from Google. No one answers. They list 16 different Doctors, none of them are the ones we want. No other way to get a hold of them but send a message and wait over the weekend contemplating the lack of empathy in the electronic note without any additional info. Thank you. (If it wasn't clear I'm being pretty sarcastic. What a horrible way to communicate to patients especially when you have their cell numbers and can call them and give better info)"