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Baylor Scott & White Outpatient Rehabilitation - Austin - Onion Creek
11215 Interstate 35, Austin, Texas, United States
About the Baylor Scott & White Outpatient Rehabilitation - Austin - Onion Creek
Baylor Scott & White Outpatient Rehabilitation in Austin - Onion Creek is a premier healthcare facility located on Interstate 35 in Austin, Texas. Our state-of-the-art facility offers a wide range of outpatient rehabilitation services to help patients recover from injuries, surgeries, or chronic conditions. Our team of highly skilled therapists and healthcare professionals are dedicated to providing personalized care to help patients achieve their rehabilitation goals. Whether you are recovering from a sports injury, stroke, or orthopedic surgery, our team is here to support you every step of the way. Visit us at Baylor Scott & White Outpatient Rehabilitation in Austin - Onion Creek for top-notch care in a welcoming and compassionate environment.
Photos of Baylor Scott & White Outpatient Rehabilitation - Austin - Onion Creek
11215 I-35 UNIT 102, Austin, TX 78747, United States
Opening hours of Baylor Scott & White Outpatient Rehabilitation - Austin - Onion Creek
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Baylor Scott & White Outpatient Rehabilitation - Austin - Onion Creek
"I have only wonderful things to say!! My physical therapist, Kaylie, has been SO kind from day one. She answers all of my questions and explains things thoroughly, which has been a relief as someone who has anxiety surrounding medical complications. I have never felt dismissed for my concerns nor diminished for my pain tolerance — an unfortunately common occurrence at other medical practices which I’m sure many women can relate to… but not here! Kaylie is also very funny, which relieves a lot of tension even on my bad pain days :) I find myself looking forward to my sessions every week! Not to mention, of course, the undeniable improvements to my strength and endurance. On top of that, the folks at the front desk are always incredibly friendly and accommodating. By my second visit they already knew my name to greet me as I came through the door. I wanted to shout out Jenifer in particular. She went so above and beyond to really help me out when there was a miscommunication with my insurance coverage and also provide me with options to ensure I could continue getting the care I need. As someone who has worked many years in the medical field myself, I know how much time and effort goes into something like that. These people really care and advocate for you. They are setting the bar that everyone should strive to reach. Thank you all for your hard work and dedication :)"
"I went to this location for 5 or 6 months and the therapy itself was helpful. I think I was a bit delayed in graduating my program but they definitely equipped me with tools to stay strong and keep up the regiment once leaving. My issue is with the customer service/billing. Everyone was very kind while I attended but I'm disappointed in how they're handling a billing mistake on their end now that I am no longer a patient. I changed insurance and I was very forthcoming with the details and they "confirmed" that my insurance would cover my visits and we even confirmed the new deductible per visit (which I was okay with). After graduating from PT, I've gotten multiple medical bills from Cigna saying the service I got was out of my coverage and I am responsible for over $1,000 (when I paid the deductible and all together for the two visits they're referencing I was quoted around $80 which I already paid). This issue hasn't been resolved for some time and I assumed the office took care of it as the issue was not followed up on/closed via email. But, recently I started to get calls from what I'm assuming are medical debt collectors and I checked my account and see that the balance is still outstanding. The last email I have from the office says: "If you have a statement from us. I would call the number on the statement they are the department that discuss the claims that have been processed." I did not have any other statements from them and you're unable to view the statements/past visits in the BSW app so I'm not sure who to contact. Really disappointed that I trusted this provider for almost half a year and when I started to transition to being a non-patient, they seem uninterested in helping or making the situation right."
"My experience with the 2 physical therapist at BS&W has been awesome. After 3 appointments, I have been able to get out of my car with ease. Can now lay flat on my back& no longer walk like a penguin. The ladies (therapist’s) are kind & professional. Caring about your well being during treatment. Ensure equipment is clean, by wiping it down after each patient’s use. The facility is clean, no clutter. The clerks at the desk are very kind & respectful too. So glad I was referred by my doctor. Kudos to BS&W."
"Julie Miller is my physical therapist... and I am very pleased with all she's done after one visit. Her gentle touch when massaging shoulder & rotator cuff issues reduced the discomfort quickly. Exercises at the center were easy and the exercise she sent home with me I can do several times a day. Additional, she gave suggestions for my personal trainer to try to help improve range of motion. Highly recommend Julie and the Rehabilitation Center - staff is friendly and efficient, please is clean and I saw a lot of wiping down of surfaces after patients used machines!"
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