St. David's Women's Center of Texas

"This review is long over due. I’ve given birth twice here and as someone who labors fast I deliver before the staff can complete the admittance process. With that being said, during my second delivery my contractions were back to back when I arrived at L&D from the Emergency room. During triage I let the staff know I labor fast and needed a Dr. She told me to put a gown on and walked out the room. I managed to put the gown on doubled over in pain. Then she came back in the room and unpleasantly told me I needed to pick my clothes up off the bathroom floor because it’s a shared bathroom. I do so. She proceeded to tell me to get on the bed so she can measure my contractions and was unsuccessful because I was in too much pain to comply. She started asking questions, I answered what I could all while begging for a Doctor. Shortly after two Doctors and several staff were in the room staring at me while my body forced me to push. It wasn’t until I started crowning when everyone jumped into action and I was rushed into a delivery room. Shortly after my baby was here and I asked for pain medicine. I then spent the next 20 minutes answering questions as they could not administer me anything without me actually being admitted. The original staffs supervisor came into the room and for first time she had a pleasant tone and was apologetic to her boss that her job had not been completed. This review is in hopes that the staff will be better trained to listen to patients and comprehend urgency. I however, will not be delivering here again."

"I’m kind of sad writing this review because my entire pregnancy care with dr rogers have been outstanding but after going to triage two days in a row for contractions 2-3 minutes apart and being 4cm dilated I am now reconsidering if I even want to deliver here. Maryann or Mariene however you spell the midwives name - she came into the room once, was very vague and dismissive of my pain. I hadn’t slept in two days due to having contractions that are having me dilate super slow, she said she was sending me home I requested pain medication nonetheless like the midwife the night before gave me & she refused to give me any kind of pain medication instead told me to go to cvs at 4am in the morning. Sadly my whole prenatal care has been here so unless my water breaks spontaneously, I will be delivering here. If I go into labor on my own I will definitely be going to a different hospital."

"Delivered here in September and our experience was amazing. My L&D nurse, Arrington, was the best nurse I’ve ever had. She respected my birth plan and helped to make sure everything was done the way I wanted. Our NICU nurse, Allison, and Dr. Kansagra were WONDERFUL. They explained every single detail of our baby’s care, involved us as much as possible, and worked so hard to get our baby home. Every staff member we came in contact with, from nurses, to doctors, to lactation consultations and cafeteria staff were so great. I can’t recommend this hospital enough. 10/10."

"Update: the number they put for me to call is the same patient liaison they give everyone who has a bad experience. I left a message a week ago and still haven’t heard back. That’s about all I need to know! I’ve waited to write this for nearly two years because I can’t think about my birth experience without feeling so terribly sad. Our day shift L&D nurse, Mary, was amazing. Literally everything you could ever wish for in an L&D nurse and more. After shift change it’s another story — like everyone was sundowning or something? My night shift nurse was never around, and we had to have someone look for her several times when I started throwing up and my contractions were too strong and close together because she had turned the pitocin too high. Then, she let my epidural run out while I pushed, and I tore, so *I felt the doctor sewing me up*. When I said something about it (or rather screamed and writhed in pain), some random surgical assistant was trying to gaslight me that I wasn’t feeling a literal needle in my privates (what else could that sensation be??). It’s the stuff of nightmares. Our daughter was born with a stridor, and instead of taking her to be evaluated by a doctor, the nurses just told us her vitals were fine except they wanted my husband to suction her every minute. In passing one said to us “yeah my nephew had that and he just grew out of it eventually, she’ll probably be fine.” Then we were transferred to postpartum, and it was very early in the morning so we got the charge nurse who instead of take any time to help me latch my daughter roughly squeezed my breasts to get colostrum out. There were kind postpartum nurses after that, including one who couldn’t stand hearing my daughter’s stridor and took her to observe her oxygen levels for a while to reassure us that she was fine breathing on her own. Eventually the pediatrician evaluated her and said she probably had laryngomalacia, but we didn’t speak to anyone else about it (which would have been helpful). She also diagnosed her with a tongue tie, which again would have been helpful to learn more about because it caused us breastfeeding difficulties. The room itself was so uncomfortable, the bed was awful, in the bathroom the toilet paper dispenser was sticking halfway over the toilet so I had to sit on it sideways which felt so idiotic for someone who just gave birth to be doing. We had to ask for IBCLC services because our daughter wasn’t latching well. Under our regular pediatrician’s advice, we were supplementing with formula while waiting for my milk to come in. One IBCLC recommended chiropractic which is not evidence based, and one told me I would probably never be successful at breastfeeding because I was supplementing. After weeks of triple feeding, we finally got her tongue tie released and had a perfect breastfeeding journey of exclusive breastfeeding thanks to Gail at Austin Breastfeeding Success. In fact, we will reach the updated AAP guidelines for breastfeeding. Whoever reads this can pass that along to that department. Overall, I would only wish my experience on the woman who tried to gaslight me that I wasn’t feeling a needle in privates and the lazy nurse who didn’t want to go get my epidural refilled. I’m glad I’m healthy and my daughter is healthy, and feel lucky we didn’t experience anything more serious because I have absolutely no trust in this facility."