Planned Parenthood - South Austin Health Center

"I took my daughter for birth control and they don’t accept TWHP. I asked for assistance and they tell me she would have to be self-pay because they can’t provide “assistance” since she received a form of Medicaid. The only explanation the clerk provided was “we are in a law suit with Texas Medicaid” so basically my daughter can’t get assistance. Because of this I will NEVER donate to PPH again. In 2023 alone I contributed $3500 so that young women are able to get these services. HORRIBLE EXPERIENCE"

"I had to come to this office for an OBGYN apt, and goodness this is the best place! First I dealt with Madi with check in, such a delightful woman. Seriously she is so nice. I can’t say enough good things. Unfortunately we had some insurance hiccups that Nicole, the manager, so kindly stepped in and solved. She took the liberty of contacting my insurance so I didn’t have to to get everything sorted. She is the epitome of a great manager!! Sofia, the RHA, called me back to run all of my tests and blood work and literally let me ask every question under the moon! She was so kind and patient and I appreciate her so much. Lastly, I had Kara as my doctor and SHE DESERVES A RAISE!!I didn’t feel rushed, she calmed any nervousness I had, listened to any concerns I brought, she did everything necessary to make me feel like I chose the right place. Kara truly you were the cherry on top of this whole experience! 10/10! Will 100% be coming back!!"

"From start to finish, this was a supportive and positive experience. The staff was kind and so considerate of my circumstances and finances. They were clear and straightforward, which helped me feel calm and heard. They did their best to get me financial aid all while being entirely underfunded. I am beyond grateful that this clinic exists. It gave me the results that I so desperately needed and treated me with respect and consideration. Thank you to the staff and doctors for all you do."

"The staff is very kind, but my visit was a nightmare. Two hour wait on a Sunday afternoon. Two of the staff tried to draw my blood including the NP and were not able. Then the annual exam, the NP could insert the speculum in the correct place and kept taking it out and re-inserting in. At this point, I was just trying not to cry. It’s hard when you lose insurance and you cannot go to your normal DR. When I finally got to my car, I cried my eyes out. I am scared if I have to go back."

"I was blown away by how sweet and attentive the staff was during my visit. I mentioned I have trouble getting blood drawn and the nurses were so incredibly nice. They took me to a comfy chair, brought me snacks, and talked me through the whole thing. I highly recommend this location! They made me feel so comfortable."